Marc Miller in

Marc Miller

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Customer Experience Leader at Lime
📍 San Diego, California, United States

Marc leads global customer experience strategy and operations at Lime, drawing on a unique background that began in tax consulting at Deloitte. He excels at scaling support infrastructure for growth, a skill honed at both Noom and Uber. He is a graduate of the Fox School of Business at Temple University.

His career is marked by a distinctive pivot from analyzing complex financial reports and tax models to leading global customer support organizations that serve millions of users.

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Experience
16 Years
Current Role
Customer Experience Leader
Job Level
Mid-senior
Location
San Diego, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics Marc cares about

Global Support Strategy
He leads strategy, operations, and planning for Lime's global support organization, operating in over 17 languages across B2B and B2C business lines.
Scaling CX Teams
His work at Noom and Lime has centered on scaling coaching and support teams to handle growth, including designing new organizational structures and streamlining hiring.
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Career

Work history

12-2023
Customer Experience Leader
Lime
12-2020 - 12-2023
Strategic Operations Senior Manager, Customer & Coach Experience
Noom Inc.
3-2017 - 12-2020
Business Operations & Process Manager
Uber
10-2010 - 3-2017
Tax Senior Consultant
Deloitte & Touche
6-2009 - 8-2009
Business Tax Intern
Deloitte
In the press

Media appearances

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Education
2006 - 2010
Bachelor of Science (B.S.)
Fox School of Business at Temple University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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