Marc Miller

Inspirer
DISC Type : di

Customer Experience Leader at Lime

San Diego, California, United States

Overview

Marc leads global customer experience strategy and operations at Lime, drawing on a unique background that began in tax consulting at Deloitte. He excels at scaling support infrastructure for growth, a skill honed at both Noom and Uber. He is a graduate of the Fox School of Business at Temple University.

His career is marked by a distinctive pivot from analyzing complex financial reports and tax models to leading global customer support organizations that serve millions of users.

Personality Overview

Generous

Confident & Optimistic

Fast Adopter

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Global Support Strategy
He leads strategy, operations, and planning for Lime's global support organization, operating in over 17 languages across B2B and B2C business lines.
Scaling CX Teams
His work at Noom and Lime has centered on scaling coaching and support teams to handle growth, including designing new organizational structures and streamlining hiring.
Operational Efficiency
He focuses on measurable improvements, such as reducing operational costs by double digits at Lime and saving $1M annually at Uber by implementing OCR technology.

Media Appearances

Marc has no verified media appearances

Work History

12-2023
Customer Experience Leader at Lime
12-2020 - 12-2023
Strategic Operations Senior Manager, Customer & Coach Experience at Noom Inc.
3-2017 - 12-2020
Business Operations & Process Manager at Uber
10-2010 - 3-2017
Tax Senior Consultant at Deloitte & Touche
6-2009 - 8-2009
Business Tax Intern at Deloitte

Education

2006 - 2010
Bachelor of Science (B.S.) from Fox School of Business at Temple University

More Information

Social Presence :

Prographics :

Exp : 16 Location : San Diego, California, United States Job Level : Mid-senior Designation : Customer Experience Leader at Lime
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Insights For Selling To Marc

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marc is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Marc

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Marc move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Marc take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Marc

Personality Compatibility


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