Marcelino Lopes in

Marcelino Lopes

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Senior Manager of Collection Channels at will bank
📍 São Paulo, São Paulo, Brazil

Marcelino Lopes is the Head of Collections at Will Bank, bringing over 27 years of experience in financial services and fintech. He specializes in digital transformation and customer-centric recovery strategies. He holds a postgraduate degree from Harvard Business School Online and a certification in Artificial Intelligence.

He is an award-winning professional, having received a trophy for innovation and strategy in credit recovery.

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Current Role
Senior Manager of Collection Channels
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Marcelino cares about

Digital Transformation
He has a long track record of implementing CRM systems, automation, bots, and API integrations to enhance operational efficiency and customer engagement in collections.
Credit Recovery
His career focus is on optimizing credit recovery, having improved agreement default rates by 42% YoY and won an award for innovation and strategy in the field.
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Career

Work history

11-2023
Senior Manager of Collection Channels
will bank
1-2020 - 10-2023
Gerente de Cobrança e Atendimento
Ouze
3-2015 - 1-2020
Superintendente de Planejamento Estratégico
Flex Relacionamentos Inteligentes
2-2009 - 3-2015
Gerente Executivo de Cobrança
ML Serviços Financeiros
5-2006 - 2-2009
Gerente de Cobrança
Flex Relacionamentos Inteligentes
In the press

Media appearances

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Education
6-2025 - 1-2027
Postgraduate Degree
Pontifícia Universidade Católica de São Paulo
6-2021 - 12-2022
Pós-graduação Lato Sensu - Especialização
Harvard Business School Online
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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