Marcie Penka

Enthusiast
DISC Type : i

Senior Vice President of Operations at Ozark Bank

Springfield-Branson, Missouri Area, United States

Overview

Marcie Penka is a seasoned banking executive with over 21 years of experience, currently serving as the Senior Vice President of Branch Administration at Ozark Bank. She specializes in leading retail banking operations, driving team success through coaching and mentorship, and ensuring a superior customer service experience.

Guided by her top CliftonStrengths—Responsibility, Relator, and Discipline—Marcie is passionate about building strong teams and fostering employee development. She has a strong belief in creating an inclusive and competent work environment, underscored by her recent certifications in leadership and cultural competence.

Unique fact: Marcie has direct experience in banking technology, having worked as an Applications Analyst for Jack Henry & Associates.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Retail Banking Leadership
Her entire career, spanning over two decades at institutions like Ozark Bank and Old Missouri Bank, has focused on leading and developing retail branch teams.
Employee Development
She identifies coaching and mentoring staff to meet bank goals as a key aspect of her job and one of her primary passions.
Operational Excellence
Her background includes multiple operations-focused roles, and her strengths of "Arranger" and "Discipline" suggest a focus on efficient systems and processes.

Media Appearances

Tiger Notes – Marcie Penka, Senior Vice President of Operations at Ozark Bank. Featured in FHSU Alumni

See Now

Work History

10-2024
Senior Vice President of Operations at Ozark Bank
10-2024
Applications Analyst - Onboard Deposit at Jack Henry & Associates
8-2017 - 7-2018
Operations Officer at Make it Easy Marketing
9-2005 - 8-2017
Senior Vice President Branch Operations at Old Missouri Bank
4-1995 - 8-2005
Branch Manager III at U.S. Bank

Education

Marcie has no verified education history

More Information

Social Presence :

Prographics :

Exp : 24 Location : Springfield-Branson, Missouri Area, United States Job Level : Leadership Designation : Senior Vice President of Operations at Ozark Bank
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Insights For Selling To Marcie

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcie is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Marcie

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Marcie move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Marcie take some risk or not?

  • They can take some low-probability risks if needed.

You And Marcie

Personality Compatibility


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