Marcos Rodrigues

Activist
DISC Type : Cd

Operational Director at Teleperformance

São Paulo, São Paulo, Brazil

Overview

Marcos Rodrigues is a senior executive with over 25 years of experience leading customer experience, sales, and operations for major companies like Teleperformance and Atento. He specializes in process efficiency and business growth, holding an MBA from Fundação Getulio Vargas.

He is passionate about fostering team synergy and celebrating collective success, frequently recognizing his teams achievements publicly. His values are also reflected in his support for corporate social responsibility, such as organizing donations for local communities in need.

At a previous directorship, he was responsible for the operational execution of a team of approximately 5, 000 employees.

Personality Overview

Value Conscious

Meticulous

Logical And Quick

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Large-Scale Operations
Has a history of managing vast teams, including overseeing 5, 000 employees and operations with a 52% contribution margin at Atento.
Team Recognition
His public posts consistently celebrate team milestones and individual contributions, showing he values employee morale and a positive work environment.
Customer Success
A specialist in customer relationships and service segments, he holds a Customer Success certification and has built his career around this focus.

Media Appearances

Marcos has no verified media appearances

Work History

11-2019
Operational Director at Teleperformance
2-2016 - 11-2019
Customer Relationship Senior Manager at Sage
3-2010 - 10-2015
Customer Relationship & Operations Director at Atento
4-2006 - 9-2009
Customer Relationship & Distribution Director at Valor Econômico
Strategic Planning Senior Manager at NET

Education

2007 - 2010
Master of Business Administration (MBA) from FGV - Fundação Getulio Vargas
1994 - 1998
Business Administration Degree from Universidade São Judas Tadeu

More Information

Social Presence :

Prographics :

Exp : 18 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Operational Director at Teleperformance
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Insights For Selling To Marcos

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Get to the point quickly instead of spending too much time on pleasantries
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Avoid repeating yourself or making generalizations
  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcos is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Marcos

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Marcos move?

  • Their decision making speed is somewhere in the middle.
  • Can Marcos take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Marcos

Personality Compatibility


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