Marcy Pawlak, CSM in

Marcy Pawlak, CSM

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Sr. Director, Digital Customer Journeys at ServiceNow
📍 Greater Chicago Area, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

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Experience
25 Years
Current Role
Sr. Director, Digital Customer Journeys
Job Level
Senior
Location
Greater Chicago Area, United States
Personality Overview

How Marcy shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marcy cares about

Strategic Priorities
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Career

Work history

1-2025
Sr. Director, Digital Customer Journeys
ServiceNow
5-2024 - 12-2024
Sr. Director, Customer Success Delivery Excellence & Transformation
ServiceNow
10-2023 - 5-2024
Sr. Director, Strategy, Planning & Operations, Global Enablement & Training Organization
ServiceNow
2-2023 - 10-2023
Sr. Director, Strategy, Planning & Operations Customer Success Organization
ServiceNow
3-2020 - 2-2023
Head of Programs & Transformation, CX Engineering
Cisco
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
1998 - 2000
Bachelor
Stephens College
1995 - 1998
n/a
The University of Kansas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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