Marcy Pawlak, CSM

Initiator
DISC Type : Di

Sr. Director, Digital Customer Journeys at ServiceNow

Greater Chicago Area, United States

Overview

Marcy has no verified overview

Personality Overview

Impact-Oriented

Conviction Driven

Risk-Accepting

They respond well to objective pitches but also attach some value to relationships.  They measure a product on its merit but can be influenced by strong testimonials. They usually prefer to drive the conversation.

Topics They Care About

Marcy has no verified topics they care about

Media Appearances

Marcy has no verified media appearances

Work History

1-2025
Sr. Director, Digital Customer Journeys at ServiceNow
5-2024 - 12-2024
Sr. Director, Customer Success Delivery Excellence & Transformation at ServiceNow
10-2023 - 5-2024
Sr. Director, Strategy, Planning & Operations, Global Enablement & Training Organization at ServiceNow
2-2023 - 10-2023
Sr. Director, Strategy, Planning & Operations Customer Success Organization at ServiceNow
3-2020 - 2-2023
Head of Programs & Transformation, CX Engineering at Cisco

Education

1998 - 2000
Bachelor from Stephens College
1995 - 1998
n/a from The University of Kansas

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Chicago Area, United States Job Level : Senior Designation : Sr. Director, Digital Customer Journeys at ServiceNow
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Insights For Selling To Marcy

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Get them to a point where they are ready to bat for your product internally
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marcy is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Marcy

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Marcy move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Marcy take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Marcy

Personality Compatibility


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