Mari Dresner Ransco

Critic
DISC Type : C

Associate Executive Director, Patient Experience at University of Utah Health

Salt Lake City, Utah, United States

Overview

Mari Dresner Ransco is the Associate Executive Director of Patient Experience at University of Utah Health, where she leads initiatives for 24, 000 clinicians serving two million patients. She is also the co-founder and Editor-in-Chief of Accelerate, the systems online learning community. Mari holds an M. A. from the University of Wisconsin-Madison.

Before her career in healthcare, Mari spent years in the museum sector, serving as the Curator of Education for the Chandler Museum and the Director of Education at the Phoenix Museum of History. This background suggests a strong interest in public education, instructional design, and curation.

Unique fact: Mari successfully transitioned her career from museum education and curation to leading patient experience strategy for a major academic health system.

Personality Overview

Critic

Precise

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Patient Experience
She leads patient experience initiatives for University of Utah Health, shifting the focus from patient-centric to a broader, people-centered approach.
Healthcare Improvement
As co-founder and Editor-in-Chief of the Accelerate platform, she has cultivated a culture of continuous, employee-driven learning and improvement.
Data-Driven Insights
Focuses on translating big data into actionable insights to improve care and recently posted a role for a Senior Patient Experience Data Analyst.

Media Appearances

Mari has no verified media appearances

Work History

2-2025
Associate Executive Director, Patient Experience at University of Utah Health
11-2020 - 3-2025
Sr. Director, Patient Experience at University of Utah Health
7-2017 - 11-2020
Director, Patient Experience; Editor-in-Chief, Accelerate at University of Utah Health
12-2008 - 11-2011
Curator of Education at Chandler Museum
6-2007 - 11-2008
Director of Education at Phoenix Museum of History

Education

9-2022 - 11-2022
Certificate - Developing Trusted Leaders from Intermountain Health Leadership Institute
2005 - 2007
M.A. from University of Wisconsin-Madison

More Information

Social Presence :

Prographics :

Exp : 15 Location : Salt Lake City, Utah, United States Job Level : Senior Designation : Associate Executive Director, Patient Experience at University of Utah Health
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Insights For Selling To Mari

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be ready for penetrating questions and critical examination of your pitch

DONT's

  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mari is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Mari

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Mari move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Mari take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Mari

Personality Compatibility


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