Maria Forte in

Maria Forte

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Chief Operating Officer & Chief Experience Officer at CNP Seguradora
📍 Federal District, Brazil

Maria Cunha Forte is the Chief Operating Officer & Chief Experience Officer at CNP Seguradora, an executive recognized for excellence in Customer Experience. An Economics graduate from Iscte, she has a proven track record of driving enterprise-wide digital transformation, optimizing operations, and significantly improving customer satisfaction metrics like NPS.

Described by colleagues as cheerful and engaged, Maria is passionate about fostering a high-performance, agile culture. She is deeply invested in her teams well-being and frequently expresses immense pride in their collective achievements and partnerships through public posts.

Unique fact: While at Caixa Seguradora, she launched Brazil’s first 100% digital consortium store, achieving a top 3 market position in sales.

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Experience
18 Years
Current Role
Chief Operating Officer & Chief Experience Officer
Job Level
Leadership
Location
Federal District, Brazil
Personality Overview

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Priorities

Topics Maria cares about

CX Excellence
As COO & CXO, she focuses on creating memorable customer journeys and reversing negative situations into excellent experiences, leading her company to win CX awards.
Digital Innovation
Spearheaded digital transformation initiatives, including managing web, mobile, and CRM teams and launching a pioneering 100% digital e-commerce platform in a previous role.
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Career

Work history

2023
Chief Operating Officer & Chief Experience Officer
CNP Seguradora
2022 - 2023
Director of Customer Experience & Marketing
CNP Seguros Holding Brasil
2021 - 2022
Customer Service Representative
CNP Seguros Holding Brasil
2019 - 2021
Digital Channels & Innovation Manager
Caixa Seguradora
6-2017 - 4-2019
Strategy, Marketing and Communications Consultant
Caixa Seguradora
In the press

Media appearances

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Education
2005 - 2006
Erasmus scholar
WU (Vienna University of Economics and Business)
2002 - 2006
Economics
Iscte - Instituto Universitário de Lisboa
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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