Maria Cunha Forte is the Chief Operating Officer & Chief Experience Officer at CNP Seguradora, an executive recognized for excellence in Customer Experience. An Economics graduate from Iscte, she has a proven track record of driving enterprise-wide digital transformation, optimizing operations, and significantly improving customer satisfaction metrics like NPS.
Described by colleagues as cheerful and engaged, Maria is passionate about fostering a high-performance, agile culture. She is deeply invested in her teams well-being and frequently expresses immense pride in their collective achievements and partnerships through public posts.
Unique fact: While at Caixa Seguradora, she launched Brazil’s first 100% digital consortium store, achieving a top 3 market position in sales.
Read the full overview →They enjoy working alone and do not rely on others very often. They prefer to do logical analysis and value evidence over emotions. They don’t appreciate bells and whistles unless backed by data.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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