Maria Luisa Santos Parreira Soares Monteiro

Critic
DISC Type : C

Global Digital Customer Experience at Johnson & Johnson

Uberlândia, Minas Gerais, Brazil

Overview

Maria Luisa is a global leader in digital customer experience at Johnson & Johnson, leveraging an extensive background in customer collaboration and supply chain management. Her expertise is supported by certifications in APICS and Lean Six Sigma, and an education in Strategic Business Management from FGV.

She has a proven track record of enhancing customer relationships, having previously managed customer feedback and Net Promoter Score (NPS) programs to drive process improvements at Monsanto.

Unique fact: Maria Luisa is a certified Change Management professional through Prosci, specializing in guiding organizational transitions.

Personality Overview

Negotiator

Information Seeker

Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features.  They prefer to do logical analysis and value evidence over emotions. They enjoy working alone and do not rely on others very often.

Topics They Care About

Digital Customer Experience
This is the focus of her current global role at Johnson & Johnson, representing the culmination of her career progression.
Supply Chain Management
Her background is rooted in supply chain logistics, evidenced by her APICS certification and previous roles in customer collaboration within the supply chain.
Customer-Centric Processes
Previously led initiatives focused on Net Promoter Score (NPS) and customer feedback to simplify processes and ensure customer focus.

Media Appearances

Maria has no verified media appearances

Work History

5-2022
Global Digital Customer Experience at Johnson & Johnson
3-2021 - 4-2022
US CS Project Leader at Johnson & Johnson
2-2020 - 2-2021
Regional Customer Collaboration LATAM at Johnson & Johnson
11-2016 - 2-2020
Customer Collaboration Manager at Johnson & Johnson
7-2014 - 11-2016
Customer Relationship at Monsanto Company

Education

2013 - 2015
Postgraduate on Strategic Business Management from FGV - Fundação Getulio Vargas
2002 - 2010
Bachelor of Business Administration (B.B.A.) from Universidade Federal de Uberlândia - UFU

More Information

Social Presence :

Prographics :

Exp : 18 Location : Uberlândia, Minas Gerais, Brazil Job Level : N/A Designation : Global Digital Customer Experience at Johnson & Johnson
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Insights For Selling To Maria Luisa

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don't give superficial answers, they are easily rattled by them
  • Don’t try too hard to build a relationship with them
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria Luisa is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Maria Luisa

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Maria Luisa move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Maria Luisa take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Maria Luisa

Personality Compatibility


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