Maria Rodami-Lyster

Galvanizer
DISC Type : Id

Head of Customer Success & Enablement at Nous

London, England, United Kingdom

Overview

Maria Rodami-Lyster is a commercial and operations leader with a decade of experience scaling customer success teams in high-growth SaaS and fintech startups. A key early employee at HERO, she was instrumental in its global growth before its $200M acquisition by Klarna. People who have worked with her describe her as dedicated, savvy, and a collaborative go-getter.

Maria is passionate about leveraging technology for social good, demonstrated through her leadership role at Beam, a scale-up dedicated to helping homeless people and refugees find stability. This commitment to creating social purpose through her work is a core driver for her career choices.

As a student, Maria was a member of a national award-winning debate team, showcasing her strong communication and strategic thinking skills from an early age.

Personality Overview

Persuader

Trusting

Self-Assured

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They prefer to ensure that they are in control of the situation.

Topics They Care About

Tech for Good
Actively sought a role with social purpose, leading operations at Beam, a crowdfunding platform that supports homeless people and refugees into stable jobs and homes.
Scaling SaaS Companies
Specializes in building and scaling teams within fast-growing tech companies, from an early employee at HERO to leadership roles at Klarna, Beam, and Nous.
Customer Success
Has extensive experience leading Customer Success globally for HERO and holding senior roles in the function at Nous and Bloom Coaching.

Media Appearances

Maria has no verified media appearances

Work History

9-2025
Head of Customer Success & Enablement at Nous
4-2024 - 9-2025
Director of Customer Success & Operations at Bloom Coaching
2-2023 - 4-2024
Head of Operations at Beam
1-2022 - 2-2023
Strategy & Enablement Lead, In-Store at Klarna
10-2021 - 1-2022
Head of Customer Success, Virtual Shopping at Klarna

Education

Maria has no verified education history

More Information

Social Presence :

Prographics :

Exp : 13 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Success & Enablement at Nous
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Insights For Selling To Maria

During A Call Or A Meeting

DO's

  • You might need to keep the conversation on track, they tend to slide off-topic
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course
  • Appeal to their sense of self-worth and how they will impact their organization

DONT's

  • Don’t be excessively objective, focus on building a story first
  • Don’t hesitate from asking questions, but take a friendly and warm approach
  • Don’t rely too much on what they promise, make your own deductions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maria is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Maria

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Maria move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Maria take some risk or not?

  • If necessary, they will be ready to take risks.

You And Maria

Personality Compatibility


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