Mariam Muzaffar

Commander
DISC Type : D

Director Customer Success at Descartes & Mauss

New York, New York, United States

Overview

Mariam is a Customer Success leader with over 10 years of experience building and scaling post-sales organizations for B2B SaaS companies. A graduate of the University of Michigan and Brooklyn Law School, she is described by colleagues as dynamic, committed, and a smart, bright partner.

She is a former lawyer who successfully transitioned her career into brand strategy and, subsequently, into leading customer success for high-growth technology companies.

Personality Overview

Impact-Driven

Decisive

Strong-Willed

More than the product, they care about the impact of the product.  They like to move fast and expect the same from others. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Customer Success Strategy
Her posts focus on elevating CS teams to be more strategic by focusing on customer value, proactivity, and curiosity rather than just managing workload.
Revenue and Growth
She views Customer Success as a core revenue function, responsible for delivering 90-95% gross retention and driving expansion of 25% or more across client portfolios.
Team Building & Scaling
She has extensive experience building customer success teams from the ground up, including creating hiring frameworks, onboarding processes, and retention playbooks for scale.

Media Appearances

Mariam has no verified media appearances

Work History

7-2024
Director Customer Success at Descartes & Mauss
1-2023 - 6-2024
Head of Customer Success at Demilune Consulting
7-2021 - 1-2023
Director, Customer Success at Wunderkind (Formerly BounceX)
6-2017 - 1-2021
Managing Director at The Writer
7-2016 - 6-2017
Associate Director at The Writer

Education

Bachelor of Arts (B.A.) from University of Michigan
Juris Doctorate from Brooklyn Law School

More Information

Social Presence :

Prographics :

Exp : N/A Location : New York, New York, United States Job Level : N/A Designation : Director Customer Success at Descartes & Mauss
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Insights For Selling To Mariam

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Speak about competitive differentiation that your product offers
  • Objectively showcase the impact that your product creates

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Don't try too hard to forge relationships with them
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mariam is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mariam

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Mariam move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mariam take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mariam

Personality Compatibility


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