Mariam Muzaffar in

Mariam Muzaffar

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Director Customer Success at Descartes & Mauss
📍 New York, New York, United States

Mariam is a Customer Success leader with over 10 years of experience building and scaling post-sales organizations for B2B SaaS companies. A graduate of the University of Michigan and Brooklyn Law School, she is described by colleagues as dynamic, committed, and a smart, bright partner.

She is a former lawyer who successfully transitioned her career into brand strategy and, subsequently, into leading customer success for high-growth technology companies.

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Current Role
Director Customer Success
Location
New York, New York, United States
Personality Overview

How Mariam shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mariam cares about

Customer Success Strategy
Her posts focus on elevating CS teams to be more strategic by focusing on customer value, proactivity, and curiosity rather than just managing workload.
Revenue and Growth
She views Customer Success as a core revenue function, responsible for delivering 90-95% gross retention and driving expansion of 25% or more across client portfolios.
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Career

Work history

7-2024
Director Customer Success
Descartes & Mauss
1-2023 - 6-2024
Head of Customer Success
Demilune Consulting
7-2021 - 1-2023
Director, Customer Success
Wunderkind (Formerly BounceX)
6-2017 - 1-2021
Managing Director
The Writer
7-2016 - 6-2017
Associate Director
The Writer
In the press

Media appearances

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Education
Bachelor of Arts (B.A.)
University of Michigan
Juris Doctorate
Brooklyn Law School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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