Marie Ernye

Commander
DISC Type : D

Director of Technology Support Services at Fairfield University

Fairfield, Connecticut, United States

Overview

Marie Ernye is the Director of Technology Support Services at Fairfield University, where she has worked for over sixteen years. A strong operations professional with a Masters of Science, she is skilled in management, business process improvement, and training within the higher education industry.

Outside of her extensive professional commitments, Marie is a mother to a daughter. Public comments suggest she is empathetic, supportive, and willing to offer guidance to young people navigating their educational and career choices.

Marie is currently leading Fairfield Universitys migration to a new IT service management platform, Freshservice.

Personality Overview

Decisive

Strong-Willed

Risk-Taker

They like to act fast and expect others to do the same.  They like to be in a position where they can control the conversation and terms. They are very proud of what they do.

Topics They Care About

IT Service Management
She is the primary contact for Fairfield University's recent migration to the Freshservice ticketing system, demonstrating a focus on modernizing ITSM platforms.
Higher Education IT
With over 16 years at Fairfield University, her entire career is dedicated to managing and improving technology support within an academic environment.
Customer-Centric Service
Holds a certification in "Leading a Customer Centric Culture" and shares content related to active listening and customer service.

Media Appearances

Information Technology Services…AT YOUR SERVICE!. Featured in Fairfield University Tech News

See Now

Work History

3-2013
Director of Technology Support Services at Fairfield University
4-2011 - 3-2013
Helpdesk Administrator at Fairfield University
7-2008 - 3-2011
Technical Coordinator at Fairfield University
12-2007 - 7-2008
Communication Coordinator at Pitney Bowes Communications Coordinator
7-2000 - 12-2007
Telecommunications Consultant at Stevenson and Royce Co. Ltd

Education

1998 - 2000
Masters of Science from University of Bridgeport
1996 - 1998
Bachelor's Degree from University of Bridgeport

More Information

Social Presence :

Prographics :

Exp : 34 Location : Fairfield, Connecticut, United States Job Level : Mid-senior Designation : Director of Technology Support Services at Fairfield University
URL has been copied!

Insights For Selling To Marie

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Be respectful but crisp

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marie is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Marie

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Marie move?

  • They can take decisions very fast if you manage to convince them.
  • Can Marie take some risk or not?

  • The risks don’t matter much to them.

You And Marie

Personality Compatibility


Other Fairfield University Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.