Marika Fiorini

Activist
DISC Type : Cd

Chief Customer Officer at Macquarie Technology Group

Greater Melbourne Area, Australia

Overview

Marika Fiorini is the Chief Customer Officer at Macquarie Technology Group, a seasoned executive with over 18 years of experience in the telecommunications industry. She has a strong track record in sales leadership and has been instrumental in four industry mergers while building multiple sales divisions from inception.

Upon her promotion to CCO, colleagues noted that Marika encourages people to follow their passions, describing her as having a supportive, "can-do" attitude in her engagement with customers and partners. She is focused on fostering career development and a collaborative culture within her team.

She built the Wholesale and Channel divisions from the ground up at both Amcom and PowerTel.

Personality Overview

Observative

Meticulous

Logical And Quick

They don’t always try to control the conversation but neither do they like yielding it fully.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
As Chief Customer Officer, her role centers on customer engagement and service, which she has described as an "obsession" and a key differentiator.
SD-WAN Leadership
Actively promotes her company's position as the first to market and the undisputed leader in SD-WAN network technology in Australia.
Network Security
Advocates for elevating network security for businesses through advanced solutions like SASE (Secure Access Service Edge).

Media Appearances

Marika has no verified media appearances

Work History

2-2023
Chief Customer Officer at Macquarie Technology Group
1-2016 - 2-2023
State Manager, Victoria/Tasmania/South Australia at Macquarie Technology Group
8-2008 - 10-2015
Group Executive - Carriers and Wholesale Sales at Amcom
Sales Manager - Victoria at Uecomm
11-1999 - 7-2006
GM Wholesale Southern Region at Powertel Ltd

Education

Marika has no verified education history

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater Melbourne Area, Australia Job Level : Leadership Designation : Chief Customer Officer at Macquarie Technology Group
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Insights For Selling To Marika

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries
  • Stress on the business value that your product offers

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marika is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Marika

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Marika move?

  • Their decision making speed is somewhere in the middle.
  • Can Marika take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Marika

Personality Compatibility


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