Marilyn Nelson PhD in

Marilyn Nelson PhD

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Global Head of ServiceNow Practice at Confidential
📍 Fort Wayne, Indiana, United States

Marilyn is the CEO & Founder of Invicta Global Partner, LLC, specializing in transforming enterprise service delivery. With over 30 years of experience at firms like Accenture and KPMG, she has a proven track record of scaling global ServiceNow practices. She holds a Master of Philosophy from the University of Oxford. People who have worked with her describe her as exceptional, a great communicator, and a take-charge person.

As a U. S. Air Force veteran who served in military intelligence, she now leads by her personal motto of "Grace & Grit. " An avid travel enthusiast, she also shows passionate support for Indiana Hoosiers college football. Her approach is rooted in bridging complex digital ecosystems with human-centric organizational change.

Unique fact: Marilyn served as a Cryptologic Linguist in the U. S. Air Force in combat zones, where precision was a requirement for survival.

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Current Role
Global Head of ServiceNow Practice
Location
Fort Wayne, Indiana, United States
Personality Overview

How Marilyn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Marilyn cares about

ServiceNow Transformation
Her career has focused on scaling global ServiceNow practices, architecting high-performing revenue engines, and growing pipelines to over $2 billion.
Leadership Philosophy
She champions a "Grace and Grit" approach to leadership, emphasizing that this combination is the only way to effectively lead through complexity.
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Career

Work history

12-2024 - 11-2025
Global Head of ServiceNow Practice
Confidential
3-2023 - 12-2024
Vice President of Alliances | ServiceNow Center of Excellence
Confidential
5-2022 - 3-2023
ServiceNow Executive
Freelance
8-2021 - 5-2022
Head of Americas ServiceNow Business Group & Managing Partner
DXC Technology
2-2020 - 8-2021
Global Head of Delivery
DXC Technology
In the press

Media appearances

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Education
2012 - 2014
Master of Philosophy (M.Phil.)
University of Oxford
1988 - 1990
Psychological Operations
Air University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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