Marilyn Nelson PhD

Commander
DISC Type : D

Global Head of ServiceNow Practice at Confidential

Fort Wayne, Indiana, United States

Overview

Marilyn is the CEO & Founder of Invicta Global Partner, LLC, specializing in transforming enterprise service delivery. With over 30 years of experience at firms like Accenture and KPMG, she has a proven track record of scaling global ServiceNow practices. She holds a Master of Philosophy from the University of Oxford. People who have worked with her describe her as exceptional, a great communicator, and a take-charge person.

As a U. S. Air Force veteran who served in military intelligence, she now leads by her personal motto of "Grace & Grit. " An avid travel enthusiast, she also shows passionate support for Indiana Hoosiers college football. Her approach is rooted in bridging complex digital ecosystems with human-centric organizational change.

Unique fact: Marilyn served as a Cryptologic Linguist in the U. S. Air Force in combat zones, where precision was a requirement for survival.

Personality Overview

Candid & Clear

Impact-Driven

Strong-Willed

They respond well to strong and respectful communication.  They are less concerned about the product and more about its potential impact. They like to stay in control of the negotiation or defining of the terms.

Topics They Care About

ServiceNow Transformation
Her career has focused on scaling global ServiceNow practices, architecting high-performing revenue engines, and growing pipelines to over $2 billion.
Leadership Philosophy
She champions a "Grace and Grit" approach to leadership, emphasizing that this combination is the only way to effectively lead through complexity.
AI/ML Integration
Views innovative AI/ML integration as a core component of her strategy for reducing organizational complexity and transforming global operations.

Media Appearances

Marilyn has no verified media appearances

Work History

12-2024 - 11-2025
Global Head of ServiceNow Practice at Confidential
3-2023 - 12-2024
Vice President of Alliances | ServiceNow Center of Excellence at Confidential
5-2022 - 3-2023
ServiceNow Executive at Freelance
8-2021 - 5-2022
Head of Americas ServiceNow Business Group & Managing Partner at DXC Technology
2-2020 - 8-2021
Global Head of Delivery at DXC Technology

Education

2012 - 2014
Master of Philosophy (M.Phil.) from University of Oxford
1988 - 1990
Psychological Operations from Air University

More Information

Social Presence :

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Exp : N/A Location : Fort Wayne, Indiana, United States Job Level : N/A Designation : Global Head of ServiceNow Practice at Confidential
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Insights For Selling To Marilyn

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Be respectful but crisp
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marilyn is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Marilyn

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Marilyn move?

  • If convinced, they can reach decisions quite fast.
  • Can Marilyn take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Marilyn

Personality Compatibility


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