Mark Abercromby

Observer
DISC Type : ci

Director of Engineering at OpenPhone

San Francisco, California, United States

Overview

Mark is a product-focused Director of Engineering at Quo (formerly OpenPhone) with over 20 years of industry experience. He is skilled in building and leading motivated teams on complex projects and has prior experience developing financial applications at Uber. He holds a Bachelor of Engineering from The University of Queensland.

He is currently focused on building out Quos AI engineering team to ship real large language model (LLM) systems at scale.

Personality Overview

Assertive

Example Seeker

Curious

They are likely to ask many questions and look heavily for supporting information.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

AI Engineering
He recently shared his excitement about building an AI engineering team at Quo, specifically to ship large language model (LLM) systems at scale.
Scaling Tech Teams
His profile highlights extensive experience in building and leading highly motivated teams and he has actively recruited for Engineering Manager roles at OpenPhone.
Financial Applications
During his tenure at Uber, he was an Engineering Manager responsible for a team building finance planning, forecasting, and reporting applications.

Media Appearances

Mark has no verified media appearances

Work History

3-2025
Director of Engineering at OpenPhone
4-2023 - 3-2025
Senior Engineering Manager at OpenPhone
7-2019 - 3-2023
Engineering Manager II at Uber
3-2017 - 6-2019
Engineering Manager at Uber
1-2017 - 3-2017
Staff Software Engineer at Uber

Education

Bachelor of Engineering (B.Eng.) from The University of Queensland

More Information

Social Presence :

Prographics :

Exp : 16 Location : San Francisco, California, United States Job Level : Mid-senior Designation : Director of Engineering at OpenPhone
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Be prepared for a lot of questions, answer them objectively
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Mark

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Mark take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Mark

Personality Compatibility


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