Mark Burns in

Mark Burns

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Product Management Leader at Cisco
📍 Greater Boston, United States

Mark is a senior leader with 25 years of experience in the software industry, specializing in observability, security, and AI. He has held director-level product management and marketing roles at industry leaders including Cisco, New Relic, Dynatrace, and Elastic. He holds a Bachelor of Science from Princeton University.

He worked directly with Geoffrey Moore, the author of "Crossing the Chasm, " on strategies for taking small companies mainstream.

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Experience
17 Years
Current Role
Product Management Leader
Job Level
Mid-senior
Location
Greater Boston, United States
Personality Overview

How Mark shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mark cares about

AI in Observability
His expertise lies in embedding AI capabilities into observability and security platforms, and he has recently spoken on AI-powered observability at Splunk, a Cisco company.
Go-to-Market Strategy
Has extensive experience leading GTM, product marketing, and sales enablement, focusing on positioning enterprise solutions for developers, ITOps, and executives.
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Career

Work history

3-2025
Product Management Leader
Cisco
6-2022 - 4-2025
Senior Product Management / Product Marketing / Competitive Intelligence Leader
New Relic, Inc.
3-2020 - 6-2022
Director of Product Marketing
Elastic
1-2019 - 3-2020
Director of Product Management
OutSystems
10-2010 - 7-2018
Senior Director of Product Management / Product Marketing
Dynatrace
In the press

Media appearances

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Education
1989 - 1993
Bachelor of Science (BS)
Princeton University
1985 - 1989
High School
Palmer High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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