Mark McConnell

Observer
DISC Type : ci

Head of Infrastructure and Operations (I&O) at Allen & Overy

United Kingdom

Overview

Mark McConnell is the Head of Infrastructure and Operations at Allen & Overy, bringing extensive experience from senior roles at Amazon Web Services (AWS) and CME Group. His expertise covers IT service management, cloud services, and data center operations. He holds a BSc Honours in Computing from the University of Ulster.

After nearly six years in senior director roles at CME Group, he transitioned into a new role with the Amazon Web Services (AWS) network team.

Personality Overview

Curious

Example Seeker

Value Driven

They often ask many questions and rely heavily on information and documentation.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

IT Infrastructure
As the Head of Infrastructure and Operations at a global law firm, he is directly responsible for the company's core technology backbone.
Cloud Services
His experience at Amazon Web Services (AWS) indicates a strong background and professional interest in cloud technologies and networking.
IT Service Management
This is a frequently listed skill from his time at CME Group, highlighting his focus on operational excellence and processes like ITIL.

Media Appearances

Mark has no verified media appearances

Work History

1-2024
Head of Infrastructure and Operations (I&O) at Allen & Overy
10-2022 - 12-2023
AWS Cloud Services at Amazon Web Services (AWS)
3-2022 - 10-2022
Senior Director Technical Services at CME Group
2-2017 - 3-2022
Director of Operations at CME Group
6-2016 - 1-2017
Director of Client Services at PwC

Education

2003 - 2007
BSc Honours in Computing with Diploma in Industrial Studies from University of Ulster

More Information

Social Presence :

Prographics :

Exp : 19 Location : United Kingdom Job Level : Mid-senior Designation : Head of Infrastructure and Operations (I&O) at Allen & Overy
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Focus on immediate action-items rather than the larger goals
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Mark

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They like to analyze well and then make their decisions.
  • Can Mark take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Mark

Personality Compatibility


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