Martin Filler

Inquirer
DISC Type : dc

Director at Filler Properties Ltd

Eastleigh, England, United Kingdom

Overview

Martin is the Director of Customer Service at Utilita Energy, where he leverages a deep background in the energy sector to enhance customer engagement and team development. A Chartered Manager with an MBA from Solent University, his expertise spans change management, operational support, and software automation, driving strategic growth and innovation.

He founded Utilitas first Process Automation team, which saved the company over £1 million through new efficiencies.

Personality Overview

ROI Conscious

Upfront

Hard To Convince

They respond well to confident salespeople.  They care equally about the product and its potential impact. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Customer Experience
As Director of Customer Service, he focuses on innovative strategies and technologies to enhance customer satisfaction, loyalty, and retention.
Process Automation
He founded Utilita's first Process Automation team, is a Certified Automation Developer, and delivered over £1 million in savings.
Operational Change
His career is rooted in change management, leading company-wide change processes, project management offices (PMO), and operational support initiatives.

Media Appearances

Martin has no verified media appearances

Work History

9-2024
Director at Filler Properties Ltd
9-2023
Director of Customer Service at Utilita Energy
5-2019 - 8-2023
Head of Contact Centre at Utilita Energy
5-2018 - 5-2019
Operational Change Manager at Utilita Energy

Education

9-2019 - 11-2021
Master of Business Administration - MBA from Solent University
2007 - 2010
Bachelor's degree from University of Winchester

More Information

Social Presence :

Prographics :

Exp : 7 Location : Eastleigh, England, United Kingdom Job Level : Mid-senior Designation : Director at Filler Properties Ltd
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Insights For Selling To Martin

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Highlight the competitive differentiation of your product
  • Ask them questions confidently while doing discovery, don’t be apologetic

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t expect them to change their mind quickly if they say no once
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Martin is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Martin

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Martin move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Martin take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Martin

Personality Compatibility


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