Martin Moore

Energizer
DISC Type : I

Head of Unsecured Lending and Protection at NatWest Group

Eastbourne, England, United Kingdom

Overview

Martin Moore serves as the Head of Consumer Unsecured Lending and Protection at NatWest Group. An alumnus of Durham University, he has built his career within the RBS and NatWest Groups, consistently holding leadership roles with full P&L responsibility for loans, credit cards, and overdrafts.

He once served as the project lead to develop the digital wallet strategy for personal banking at RBS.

Personality Overview

Relationship Oriented

Enthusiastic

Informal

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are really good at seeing what the long-term impacts of their decisions could be. They are friendly, approachable and love to make new connections.

Topics They Care About

Consumer Lending P&L
His roles have consistently involved direct ownership and P&L management for retail unsecured lending products, including cards, loans, and overdrafts.
Digital Customer Journeys
He is responsible for end-to-end customer journeys and previously led the project to develop the digital wallet strategy for RBS personal banking.
Financial Protection
His current title explicitly includes "Protection," indicating a focus on products that safeguard consumer financial well-being.

Media Appearances

Martin has no verified media appearances

Work History

4-2026
Head of Unsecured Lending and Protection at NatWest Group
9-2024 - 5-2026
Head of Unsecured Lending at NatWest Group
11-2018 - 9-2024
Head of Credit Cards - Retail Banking at NatWest Group
2-2017 - 10-2018
Commercial Head, Consumer Finance, Personal Banking at RBS
5-2016 - 1-2017
Senior Manager Unsecured Lending, Personal Banking at RBS

Education

1998 - 2001
Bachelor of Arts (B.A.) from Durham University
1990 - 1998
Education details unavailable from Whitgift School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Eastbourne, England, United Kingdom Job Level : Mid-senior Designation : Head of Unsecured Lending and Protection at NatWest Group
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Insights For Selling To Martin

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Talk anecdotally about the customer experience that your product offers
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Martin is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Martin

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Martin move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Martin take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Martin

Personality Compatibility


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