Martyna Ruta

Visionary
DISC Type : Ds

Customer Support Specialist at BRAVE

Poland

Overview

Martyna is an experienced specialist in project management and B2B customer success within the tech sector. A graduate of Poznan University of Technology and currently pursuing an Executive MBA, she is certified in Prince2 and Change Management. Colleagues describe her as professional, empathetic, and solution-focused, with a strong drive for organizational growth.

There is no publicly available information about Martynas personal life or hobbies.

She once led a customer support migration to Zendesk and implemented an AI chatbot, which reduced ticket volume by 25% and response times by 40%.

Personality Overview

Fast But Thoughtful

Direct & Assertive

Objective Evaluator

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Process Optimization
Focuses on tech-driven optimization by automating and standardizing internal procedures to improve team efficiency and quality of deliverables.
Customer Success
Passionate about enhancing the customer experience, having led support teams and implemented new systems like Zendesk and AI chatbots to improve service.
B2B Relationship Management
Manages B2B relationships by translating customer needs into product requirements and has led the onboarding process for over 100 merchants.

Media Appearances

Martyna has no verified media appearances

Work History

1-2026
Customer Support Specialist at BRAVE
5-2024 - 7-2025
Community Support Specialist at NECTURE
1-2021 - 1-2023
Account Manager at Tpay
8-2019 - 1-2021
Senior Customer Care Specialist at Tpay
5-2018 - 8-2019
Customer Care Specialist at Tpay

Education

9-2022 - 6-2023
Executive MBA from Uniwersytet SWPS
2015 - 2016
Magister inżynier (Mgr inż.) from Poznan University of Technology

More Information

Social Presence :

Prographics :

Exp : 8 Location : Poland Job Level : Junior Designation : Customer Support Specialist at BRAVE
URL has been copied!

Insights For Selling To Martyna

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Focus on the results that your product produces, expect some strategic questions in return
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Martyna is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Martyna

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Martyna move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Martyna take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Martyna

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.