Marvi Elena Díaz A

Visionary
DISC Type : Ds

Ejecutiva de Canales Digitales at Banco Falabella Chile

Santiago Metropolitan Area, Chile

Overview

Marvi Elena Díaz A. is a Digital Channels Executive at Banco Falabella Chile, specializing in digital customer service and community management. A corporate journalist by training from Universidad Santa María, colleagues describe her as a proactive, organized, and natural leader. She has a strong background in creating and improving customer service processes.

As a natural communicator, Marvi extends her skills beyond her corporate role. She is a passionate digital creator through her personal brand, Marvicomunik, where she guides entrepreneurs. A significant personal interest is her involvement in music as a "Coralista, " or choir singer, which she highlights in her professional headline.

Unique fact: Marvi was part of the founding team that established customer service via social media channels within Falabella Retail S. A.

Personality Overview

Risk Tolerant

Early Adopter

Big Vision Person

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Digital Customer Experience
Her entire career, from Falabella to Banco Falabella, has focused on managing and improving customer service through digital channels like social media and email.
Social Media Strategy
Operates her own digital creation brand, @SoyMarviComunik, and has extensive experience as a Community Manager, guiding entrepreneurs on their social media presence.
Team Training
Her experience includes participating in the training and development of new team members in previous roles, reflecting a passion for team growth.

Media Appearances

Marvi has no verified media appearances

Work History

3-2022
Ejecutiva de Canales Digitales at Banco Falabella Chile
1-2020
Creadora Digital at Marvicomunik
1-2021 - 6-2022
Ejecutiva de Canales Digitales at TheLine Group
2-2020 - 11-2020
Community Manager SAC at Falabella Retail S.A
4-2018 - 1-2020
Community Manager SAC - Team Leader at AtentoChile

Education

2007 - 2013
Licenciatura from Universidad 'Santa María'
2014 - 2015
Diplomatura from IUTAR

More Information

Social Presence :

Prographics :

Exp : 7 Location : Santiago Metropolitan Area, Chile Job Level : N/A Designation : Ejecutiva de Canales Digitales at Banco Falabella Chile
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Insights For Selling To Marvi Elena

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Marvi Elena is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Marvi Elena

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Marvi Elena move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Marvi Elena take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Marvi Elena

Personality Compatibility


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