Mary Hood in

Mary Hood

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Client Support Engineer at BigID
📍 Denver, Colorado, United States

Mary Hood is a Client Success Engineer at BigID, specializing in data privacy, security, and governance. With a technical foundation in hardware, Solaris, and cloud support from her time at Oracle and Joyent, she has a proven history of ensuring customer satisfaction. Her colleagues describe her as ambitious, results-driven, and a hardworking troubleshooter.

She demonstrates a strong commitment to continuous personal growth by actively upskilling. Mary has recently completed courses and earned certifications in modern technologies like Kubernetes and Ubuntu Linux to keep her skills sharp and relevant.

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Current Role
Client Support Engineer
Location
Denver, Colorado, United States
Personality Overview

How Mary shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Mary cares about

Data Governance
Her current role at BigID is centered on data privacy, security, and governance, making it a key area of her daily professional focus.
Customer Success
Praised in recommendations for her excellent customer skills and relentless attitude in resolving issues, showing a deep commitment to client satisfaction.
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Career

Work history

3-2024
Client Support Engineer
BigID
8-2015 - 4-2023
Customer Support Engineer
Joyent
2-2010 - 6-2015
Principal Technical Support Engineer
Oracle America, Inc
12-2000 - 4-2010
Technical Support Engineer
Oracle America, Inc
12-1995 - 6-2000
System Administrator/Help Desk
US West
In the press

Media appearances

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Education
1992 - 1993
Computer Service Technician
Career Development Institute Denver, CO
ICND1/ICND2 Cisco Routing and Switching
LeaderQuest Denver
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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