Mary Laura Chang Hidalgo in

Mary Laura Chang Hidalgo

Supervisora de Servicio al Cliente Personas at Scotiabank
📍 Peru

Mary Laura Chang Hidalgo is a Customer Service Supervisor at Scotiabank with a background in handling senior claims and regulatory affairs. She holds a specialization in Customer Experience from Universidad Peruana de Ciencias Aplicadas, highlighting her expertise in managing client relations and compliance within the banking sector.

Her professional interests extend to major financial institutions like Deloitte and JPMorgan Chase, suggesting a keen focus on the broader financial services industry and corporate banking trends.

Unique fact: She has specialized experience working directly with regulatory bodies as a Senior Analyst.

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Experience
11 Years
Current Role
Supervisora de Servicio al Cliente Personas
Location
Peru
Personality Overview
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Priorities

Topics Mary cares about

Customer Experience
Holds a university specialization in this field and currently works as a Customer Service Supervisor at Scotiabank.
Complaint Resolution
Her experience as a Senior Claims Manager at Scotiabank demonstrates her expertise in addressing and resolving customer issues effectively.
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Career

Work history

10-2022
Supervisora de Servicio al Cliente Personas
Scotiabank
11-2014
Gestor de Reclamos Senior
Scotiabank
6-2018
Analista Entes Reguladores Senior
Scotiabank Peru
In the press

Media appearances

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Education
2-2024 - 3-2024
Curso de Experiencia al Cliente
Universidad Peruana de Ciencias Aplicadas
2-2022 - 3-2022
Especialización
Universidad Peruana de Ciencias Aplicadas
Social presence
in

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