Mary Loreto

Go-getter
DISC Type : d

Vice President of Customer Experience at PDQ Manufacturing

Lancaster Metropolitan Area, United States

Overview

Mary Loreto is the Vice President of Customer Experience at PDQ Manufacturing, where she champions customer-centric culture and team development. Drawing on past roles as Director of Business Development and General Manager, she is described by colleagues as diligent, creative, and professional. She holds a Bachelor of Social Work from Misericordia University.

Outside of her executive role, Mary has a clear passion for wellness and is a Certified Personal Fitness Instructor through AAAI/ISMA. This interest in health and physical training offers a distinct contrast to her corporate career, highlighting a focus on personal discipline and well-being.

She is also a financial contributor to the Door Security & Safety Foundation.

Personality Overview

Direct & Candid

Self-Confident

Decisive

They care equally about the product and its potential impact.  They don’t always try to control the conversation but neither do they like yielding it fully. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Experience
As VP of Customer Experience, her career is centered on this topic. Her social posts frequently celebrate her customer service team and their dedication.
Team Culture
Identifies as a "Culture Change Warrior" and posts about employee appreciation, showing a strong focus on creating a positive and effective team environment.
Business Development
Her previous role as Director of Business Development at PDQ indicates a strong background in fostering growth, creating partnerships, and driving business results.

Media Appearances

Mary has no verified media appearances

Work History

5-2020
Vice President of Customer Experience at PDQ Manufacturing
3-2019 - 5-2020
Director Of Business Development at PDQ Manufacturing
10-2017 - 3-2019
General Manager at HC Quality Doors
6-2013 - 3-2017
General Manager at American Direct
6-2013 - 3-2017
National Service Center Manager at American Direct dba

Education

1982 - 1986
BSW from Misericordia University
2014 - 2014
Certified Personal Fitness Instructor from AAAI/ISMA (American Aerobics Association International)

More Information

Social Presence :

Prographics :

Exp : 34 Location : Lancaster Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Experience at PDQ Manufacturing
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Insights For Selling To Mary

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Refer to testimonials from others in similar positions

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mary is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Mary

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mary move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Mary take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Mary

Personality Compatibility


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