Matt Freeman

Observer
DISC Type : ic

SVP, Digital Payments at Navy Federal Credit Union

Vienna, Virginia, United States

Overview

Matt Freeman is the Senior Vice President of Digital Payments at Navy Federal Credit Union, where he leads strategy and operations for non-card payments like Zelle, ACH, and FedNow. With over two decades of experience, he is deeply involved in shaping the industry through participation on several advisory committees.


He was recently appointed to the P20 Board, a global payments organization.

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Future of Payments
Serves on Nacha’s Emerging Payments Committee and the FedNow Advisory Committee, focusing on real-time payments, digital assets, and tokenization.
Global Payments Ecosystem
As a P20 board member, he is focused on creating a more accessible, secure, and inclusive global payments system.
Digital Payments Strategy
His core role involves developing the strategic vision for Navy Federal's digital payment products, including identifying new growth opportunities and partnerships.

Media Appearances

Matt has no verified media appearances

Work History

1-2024
SVP, Digital Payments at Navy Federal Credit Union
8-2022 - 1-2024
Vice President, Digital Payments at Navy Federal Credit Union
1-2022 - 8-2022
Vice President, Debit Cards at Navy Federal Credit Union
1-2021 - 1-2022
Vice President Digital Product Development at Navy Federal Credit Union
1-2018 - 1-2021
Senior Product Development Manager at Navy Federal Credit Union

Education

Matt has no verified education history

More Information

Social Presence :

Prographics :

Exp : 22 Location : Vienna, Virginia, United States Job Level : Leadership Designation : SVP, Digital Payments at Navy Federal Credit Union
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Ask them questions to understand their needs better while staying affable
  • Focus on immediate action-items rather than the larger goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Matt

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Matt take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Matt

Personality Compatibility


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