Matt Grubbs in

Matt Grubbs

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Strategic Accounts Director at Waterfield Tech
📍 Nashville Metropolitan Area, United States

Matt Grubbs is a Strategic Accounts Director at Waterfield Tech with over 20 years of experience optimizing contact center technologies. He holds a B. S. from the University of Minnesota and specializes in CX functionality, speech automation, AI-based bots, and omnichannel platforms. Colleagues praise his strategic and critical thinking abilities.

Based on his attendance at the University of Minnesota, Matt may follow the Minnesota Golden Gophers sports teams. His professional interests include major technology platforms like Cisco and Avaya, where he has previously held senior roles in sales enablement and channel sales.

Unique fact: Matt is focused on an emerging concept he calls "vibe coding" and "Vibe Delivery" to have AI perform contact center work.

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Experience
23 Years
Current Role
Strategic Accounts Director
Job Level
Mid-senior
Location
Nashville Metropolitan Area, United States
Personality Overview

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Priorities

Topics Matt cares about

CX Technology Optimization
With over two decades of experience, he focuses on helping clients implement, optimize, and maximize their existing contact center technology investments to improve customer and agent experiences.
AI in Contact Centers
He is interested in AI-based voicebots and chatbots, recently promoting the idea of "Vibe Delivery" to have artificial intelligence perform the actual work, not just write code.
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Career

Work history

1-2023
Strategic Accounts Director
Waterfield Tech
9-2021 - 10-2022
Senior Program Manager, Sales Enablement
Avaya
3-2021 - 9-2021
Director Channel Sales
CTIntegrations, LLC
11-2018 - 3-2021
Account Executive
Waterfield Tech
1-2002 - 11-2018
Account Manager
Digital DataVoice Corporation
In the press

Media appearances

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Education
B.S.
University of Minnesota
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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