Matt Grubbs

Enthusiast
DISC Type : i

Strategic Accounts Director at Waterfield Tech

Nashville Metropolitan Area, United States

Overview

Matt Grubbs is a Strategic Accounts Director at Waterfield Tech with over 20 years of experience optimizing contact center technologies. He holds a B. S. from the University of Minnesota and specializes in CX functionality, speech automation, AI-based bots, and omnichannel platforms. Colleagues praise his strategic and critical thinking abilities.

Based on his attendance at the University of Minnesota, Matt may follow the Minnesota Golden Gophers sports teams. His professional interests include major technology platforms like Cisco and Avaya, where he has previously held senior roles in sales enablement and channel sales.

Unique fact: Matt is focused on an emerging concept he calls "vibe coding" and "Vibe Delivery" to have AI perform contact center work.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

CX Technology Optimization
With over two decades of experience, he focuses on helping clients implement, optimize, and maximize their existing contact center technology investments to improve customer and agent experiences.
AI in Contact Centers
He is interested in AI-based voicebots and chatbots, recently promoting the idea of "Vibe Delivery" to have artificial intelligence perform the actual work, not just write code.
Omnichannel Communications
A core area of his expertise is creating seamless omnichannel desktops and communication frameworks, including solutions integrated with platforms like Amazon Connect.

Media Appearances

Matt has no verified media appearances

Work History

1-2023
Strategic Accounts Director at Waterfield Tech
9-2021 - 10-2022
Senior Program Manager, Sales Enablement at Avaya
3-2021 - 9-2021
Director Channel Sales at CTIntegrations, LLC
11-2018 - 3-2021
Account Executive at Waterfield Tech
1-2002 - 11-2018
Account Manager at Digital DataVoice Corporation

Education

B.S. from University of Minnesota

More Information

Social Presence :

Prographics :

Exp : 23 Location : Nashville Metropolitan Area, United States Job Level : Mid-senior Designation : Strategic Accounts Director at Waterfield Tech
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Matt

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Matt take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Matt

Personality Compatibility


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