Matt Payne

Questioner
DISC Type : c

Account Executive (Commercial) at Genesys

Greater Cleveland, United States

Overview

Matt Payne is a results-oriented Account Executive at Genesys with a 25-year career spanning Information Technology, Cloud, and Security. A graduate of the University of Georgias Terry College of Business, he focuses on forming trusted partnerships with clients to help them navigate digital challenges and achieve their revenue targets.

Based on his education, Matt may be a supporter of University of Georgia athletics. His professional interests include major technology and consulting firms like Microsoft and Deloitte, indicating a keen focus on trends shaping the enterprise business landscape.

Unique fact: Matt is "Dare To Lead Trained", indicating a commitment to leadership principles based on courage, vulnerability, and trust.

Personality Overview

Not Easily Convinced

Cautious & Analytical

Systematic

They are more likely than others to negotiate on pricing and terms.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

AI in Customer Experience
Frequently shares content about the impact of AI on customer experience, digital labor, and the importance of ethics and trust in AI-driven solutions.
Digital Transformation
His career is built on advising enterprise clients on IT, infrastructure, and cloud solutions, addressing the core challenges of business evolution.
Consultative Selling
His personal introduction highlights his goal to be a "trusted partnership" for his clients, showcasing a consultative rather than transactional sales approach.

Media Appearances

Matt has no verified media appearances

Work History

8-2024
Account Executive (Commercial) at Genesys
4-2021 - 6-2024
Enterprise Account Manager II at Lumen Technologies
6-2017 - 4-2021
Senior Account Executive at 1Path
9-2014 - 6-2017
vCIO at DynaSis
12-2001 - 8-2014
Cloud Channel Manager- Indirect Sales at Cbeyond - now a Birch Company

Education

1992 - 1997
Bachelor of Business Administration (B.B.A.) from University of Georgia - Terry College of Business

More Information

Social Presence :

Prographics :

Exp : 27 Location : Greater Cleveland, United States Job Level : N/A Designation : Account Executive (Commercial) at Genesys
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Matt

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Matt take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Matt

Personality Compatibility


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