Matt Rodgers

Energizer
DISC Type : I

Vice President Customer & Technical Support at Oatey Company

Bay Village, Ohio, United States

Overview

Matt Rodgers is the Vice President of Customer & Technical Support at Oatey Company, a role he has held since his promotion in early 2021. He has a deep background in managing large-scale customer service operations for companies like PPG Industries and AkzoNobel. He holds a B. A. from The College of Wooster.

At a previous company, he managed a team that processed over $1. 5 billion in annual orders from major retailers like Home Depot and Wal-Mart.

Personality Overview

Imaginative

Relationship Oriented

Enthusiastic

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are people oriented, friendly and like creating new connections.

Topics They Care About

Customer Service Leadership
His career demonstrates a clear progression from supervisor to Vice President, focusing on customer support, department restructuring, and strategic initiatives.
Large Retailer Accounts
Has direct experience managing service and order entry for massive North American retailers, including Home Depot, Wal-Mart, and Canadian Tire.
SAP & CRM Systems
He has overseen the successful implementation of SAP systems and utilized CRM best practices to streamline operations in multiple past roles.

Media Appearances

Oatey Co. Promotes Matthew Rodgers to Vice President, Customer & Technical Support. Featured in Oatey Company (Press Release)

See Now

Work History

4-2021
Vice President Customer & Technical Support at Oatey Company
9-2014 - 10-2021
Director, Customer Service at Oatey Company
7-2012 - 7-2014
Manager, Order Entry North America at PPG Industries
1-2011 - 7-2012
U.S. Customer Service Functional Lead at AkzoNobel
5-2009 - 2-2011
Customer Service Supervisor, The Home Depot at Akzo Nobel Coatings

Education

1992 - 1996
B.A. from The College of Wooster

More Information

Social Presence :

Prographics :

Exp : 20 Location : Bay Village, Ohio, United States Job Level : Senior Designation : Vice President Customer & Technical Support at Oatey Company
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Matt

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Matt take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Matt

Personality Compatibility


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