Matt Walker

Pioneer
DISC Type : IDS

Enterprise Sales Director at Five9

Austin, Texas, United States

Overview

Matt is an Enterprise Sales Director at Five9, helping organizations improve customer engagement by blending AI with a human touch. A graduate of Baylor University and the University of Southern California, colleagues describe him as highly accountable, reliable, and laser-focused on driving value for his customers.

Outside of work, Matt is a husband, a father to triplets, and a man of faith. He grew up with a passion for performing music, an experience that taught him the value of building meaningful connections with people, which remains a core belief in his personal and professional life.

He is a musician who has performed everywhere from large stages to small coffee shops, and he is a proud father of triplets.

Personality Overview

Dynamic But Sincere

Decisive But Friendly

Driven But Considerate

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

AI in Customer Experience
His current role at Five9 and recent shared content focus on using AI to create smarter, more personalized customer interactions and drive loyalty.
Meaningful Engagement
A core belief from his background in music is that building relationships and engaging meaningfully with people leads to mutual success.
Faith and Family
He identifies himself as a "Husband, Triplet Dad, and Man of Faith" in his professional headline, highlighting the importance of these values in his life.

Media Appearances

Matt has no verified media appearances

Work History

8-2025
Enterprise Sales Director at Five9
1-2019 - 8-2025
Senior Account Executive at RingCentral
8-2016 - 12-2018
Senior Global Account Manager at CenturyLink
8-2014 - 8-2016
Named Account Manager at Avaya
8-2010 - 7-2014
Business Director, Client Services at Convergys

Education

1999 - 2001
Master's Degree from University of Southern California
1995 - 1999
Bachelor's Degree from Baylor University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Austin, Texas, United States Job Level : Mid-senior Designation : Enterprise Sales Director at Five9
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Insights For Selling To Matt

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matt is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Matt

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Matt move?

  • They are generally fast movers and can take quick decisions
  • Can Matt take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Matt

Personality Compatibility


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