Matthew Albert in

Matthew Albert

Enthusiast · DISC type i
Partner Account Manager at Gladly
📍 Boston, Massachusetts, United States

Matthew is a Partner Account Manager at Gladly, focused on expanding the companys partner network. A graduate of Northwestern University with a degree in Learning & Organizational Change, he has a history of high performance, earning the title of Business Development Representative of the Year for FY 2024-25.

He is passionate about understanding individual motivation and finding creative ways to connect with an audience. His interdisciplinary education drives him to view challenges from multiple perspectives and develop innovative solutions, valuing experiences that foster creative problem-solving.

Within his first few years at Gladly, he was named Business Development Representative of the Year.

Read the full overview →
Experience
5 Years
Current Role
Partner Account Manager
Job Level
Middle
Location
Boston, Massachusetts, United States
Personality Overview

How Matthew shows up

Non-Confrontational
Amiable & Agreeable
Story Driven

Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Priorities

Topics Matthew cares about

Customer Experience
His role at Gladly and his shared content both center on delivering superior, personalized customer service and building strong client relationships.
Strategic Partnerships
His current role as Partner Account Manager involves actively seeking and growing Gladly's partner ecosystem to enhance their CX offerings.
+5 more topics Login to view topics
Career

Work history

11-2025
Partner Account Manager
Gladly
9-2023 - 11-2025
Enterprise Business Development Representative
Gladly
6-2023 - 9-2023
Business Development Representative
Gladly
7-2022 - 6-2023
Sales Enablement Specialist
Highspot
11-2021 - 3-2022
Enterprise Marketing Intern
Ookla
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2018 - 2022
Bachelor's degree
Northwestern University
2014 - 2018
High School Diploma
Mamaroneck High School
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

Other Gladly Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Matthew. Free, 10 seconds.