Matthew Albert

Enthusiast
DISC Type : i

Partner Account Manager at Gladly

Boston, Massachusetts, United States

Overview

Matthew is a Partner Account Manager at Gladly, focused on expanding the companys partner network. A graduate of Northwestern University with a degree in Learning & Organizational Change, he has a history of high performance, earning the title of Business Development Representative of the Year for FY 2024-25.

He is passionate about understanding individual motivation and finding creative ways to connect with an audience. His interdisciplinary education drives him to view challenges from multiple perspectives and develop innovative solutions, valuing experiences that foster creative problem-solving.

Within his first few years at Gladly, he was named Business Development Representative of the Year.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Experience
His role at Gladly and his shared content both center on delivering superior, personalized customer service and building strong client relationships.
Strategic Partnerships
His current role as Partner Account Manager involves actively seeking and growing Gladly's partner ecosystem to enhance their CX offerings.
Organizational Change
Stemming from his degree at Northwestern, he is interested in how organizations and individuals adapt, which informs his professional approach.

Media Appearances

Matthew has no verified media appearances

Work History

11-2025
Partner Account Manager at Gladly
9-2023 - 11-2025
Enterprise Business Development Representative at Gladly
6-2023 - 9-2023
Business Development Representative at Gladly
7-2022 - 6-2023
Sales Enablement Specialist at Highspot
11-2021 - 3-2022
Enterprise Marketing Intern at Ookla

Education

2018 - 2022
Bachelor's degree from Northwestern University
2014 - 2018
High School Diploma from Mamaroneck High School

More Information

Social Presence :

Prographics :

Exp : 5 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Partner Account Manager at Gladly

Interested in

Sports

New York State Public High School Athletic Association Scholar Athlete Award winner

Health & Outdoor

Ski Team Coach’s Award Winner

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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Ask them how their day is going or exchange some other pleasantries
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Matthew

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Matthew take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Matthew

Personality Compatibility


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