Matthew Garcia

Observer
DISC Type : ic

Senior Customer Experience Supervisor at MetLife Pet Insurance

Santa Clarita, California, United States

Overview

Matthew has no verified overview

Personality Overview

Value Driven

Assertive

Curious

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Matthew has no verified topics they care about

Media Appearances

Matthew has no verified media appearances

Work History

7-2025
Senior Customer Experience Supervisor at MetLife Pet Insurance
6-2023 - 7-2025
Customer Experience Supervisor at MetLife Pet Insurance
10-2018 - 6-2023
Customer Experience Supervisor at Conduent
5-2016 - 10-2018
Implementation Project Manager at Fastenal Company
6-2013 - 5-2016
Customer Care Supervisor at Conduent

Education

2016 - 2016
Lean Six Sigma Black Belt Certificate from Villanova University
2005 - 2006
Education details unavailable from Golden Valley High School

More Information

Social Presence :

Prographics :

Exp : 16 Location : Santa Clarita, California, United States Job Level : N/A Designation : Senior Customer Experience Supervisor at MetLife Pet Insurance
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Persuade objectively how your product will help them achieve their goals
  • Invite them for a social do but don’t rely solely on the relationship

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Matthew

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Matthew take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Matthew

Personality Compatibility


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