Matthew Hamilton

Visionary
DISC Type : Ds

Independent Board Member at Winchester City Council

Barton Stacey, England, United Kingdom

Overview

Matthew is a customer-focused executive at Portsmouth Water, leveraging over 15 years of experience in the utility and telecoms sectors. He specializes in driving customer satisfaction, digital transformation, and service improvements. People who have worked with him describe him as an approachable, motivating, and results-driven leader who is a master of detail.

Outside of his primary role, Matthew is passionate about community service and personal fitness. He serves as an Independent Board Member for Winchester City Councils housing association, advocating for tenants. He is also a committed runner, recently participating in the Great South Run.

He holds a Level 3 Award in First Aid at Work, showcasing a practical commitment to health and safety.

Personality Overview

Fast But Thoughtful

Direct & Assertive

Goal-Oriented

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Advocacy
His entire career is centered on improving the customer experience, from mapping the journey for Three's 5G launch to his current CCO role at Portsmouth Water.
Digital Transformation
He actively promotes using technology to enhance customer service, recently highlighting a demo of the Kraken platform to improve operations at Portsmouth Water.
Tenant Advocacy
In his board member role at Winchester City Council, he champions the "tenant voice" to ensure residents' needs directly shape housing services and policies.

Media Appearances

Matthew has no verified media appearances

Work History

7-2024
Independent Board Member at Winchester City Council
6-2021
Chief Customer Officer at PORTSMOUTH WATER LIMITED
11-2019 - 6-2021
Head of Customer Operations at Three.
6-2014 - 11-2019
Head Of Customer Experience at UK Broadband
10-2011 - 6-2014
Head of Direct Sales at XLN Business Services

Education

2003 - 2006
Bachelor of Arts - BA from University of Lancashire
2001 - 2003
A Levels from John Leggott Colleage

More Information

Social Presence :

Prographics :

Exp : 16 Location : Barton Stacey, England, United Kingdom Job Level : Leadership Designation : Independent Board Member at Winchester City Council
URL has been copied!

Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Focus on the results that your product produces, expect some strategic questions in return
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Matthew

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Matthew take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Matthew

Personality Compatibility


Other Winchester City Council Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.