Matthew Hamilton in

Matthew Hamilton

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Independent Board Member at Winchester City Council
📍 Barton Stacey, England, United Kingdom

Matthew is a customer-focused executive at Portsmouth Water, leveraging over 15 years of experience in the utility and telecoms sectors. He specializes in driving customer satisfaction, digital transformation, and service improvements. People who have worked with him describe him as an approachable, motivating, and results-driven leader who is a master of detail.

Outside of his primary role, Matthew is passionate about community service and personal fitness. He serves as an Independent Board Member for Winchester City Councils housing association, advocating for tenants. He is also a committed runner, recently participating in the Great South Run.

He holds a Level 3 Award in First Aid at Work, showcasing a practical commitment to health and safety.

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Experience
16 Years
Current Role
Independent Board Member
Job Level
Leadership
Location
Barton Stacey, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Matthew cares about

Customer Advocacy
His entire career is centered on improving the customer experience, from mapping the journey for Three's 5G launch to his current CCO role at Portsmouth Water.
Digital Transformation
He actively promotes using technology to enhance customer service, recently highlighting a demo of the Kraken platform to improve operations at Portsmouth Water.
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Career

Work history

7-2024
Independent Board Member
Winchester City Council
6-2021
Chief Customer Officer
PORTSMOUTH WATER LIMITED
11-2019 - 6-2021
Head of Customer Operations
Three.
6-2014 - 11-2019
Head Of Customer Experience
UK Broadband
10-2011 - 6-2014
Head of Direct Sales
XLN Business Services
In the press

Media appearances

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Education
2003 - 2006
Bachelor of Arts - BA
University of Lancashire
2001 - 2003
A Levels
John Leggott Colleage
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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