Matthew Hayes, MBA in

Matthew Hayes, MBA

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Director, Technical & Workforce Enablement at Manulife Canada
📍 Waterloo, Ontario, Canada

Matthew is the Director of TBO Technical & Workforce Enablement at Manulife, focused on solving mission-critical challenges in fast-paced environments. A graduate of the University of Waterloo (B. Sc. ) and University of Windsor (MBA), he is also a certified Scrum Master with expertise in IT process improvement and strategic planning.

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Experience
21 Years
Current Role
Director, Technical & Workforce Enablement
Job Level
Mid-senior
Location
Waterloo, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matthew cares about

Workforce Enablement
His current role as Director at Manulife is focused on technical and workforce enablement, indicating a priority on empowering teams with the right tools and processes.
Agile Methodologies
As a certified Scrum Master and former Senior Product Owner, he has a deep background in creating shippable software in an Agile environment.
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Career

Work history

2-2025
Director, Technical & Workforce Enablement
Manulife Canada
3-2022
Director, TBO Data & Operations
Manulife
11-2018 - 2-2022
Senior Product Owner, Strategy, Planning & Portfolio Delivery
Manulife
1-2017 - 11-2018
Integration Technology Services Project Manager
Manulife
5-2016 - 1-2017
Engagement Manager
OpenText
In the press

Media appearances

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Education
1997 - 2001
B.Sc.
University of Waterloo
2007 - 2008
MBA
University of Windsor
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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