Matthew Loya is a technology leader with over 15 years of experience building and managing high-impact IT teams, primarily within the healthcare industry. He specializes in IT service desk management and customer support, focusing on team leadership and IT strategy. He attended Southern Methodist University and The University of Texas at El Paso.
His career path shows a consistent progression from a service desk technician to his current director-level position.
Matthew Loya
Director of IT Service Desk & Customer Support at Mays Home Care
Sachse, Texas, United States
Overview
Topics They Care About
IT Service Management
His entire career, from technician to director, has been focused on service desk management and customer support across multiple companies like Mays Home Care and Cornerstone.
Team Leadership
His professional headline emphasizes a passion for "Leading High-Impact IT Teams" and "Building Teams, " indicating a core focus on leadership and personnel development.
Healthcare IT
[Predicted] His most recent senior roles at Mays Home Care and Cornerstone Healthcare Group are both within the healthcare sector, suggesting a specialized interest in this industry.
Media Appearances
Matthew has no verified media appearances
Work History
8-2025
Director of IT Service Desk & Customer Support at Mays Home Care
7-2019 - 8-2025
Service Desk Manager at Cornerstone Healthcare Group
3-2018 - 7-2019
Service Desk Tier III at Cornerstone Healthcare Group
7-2011 - 12-2017
Service Desk Manager at FASTSIGNS
7-2010 - 7-2011
Service Desk Technician at FASTSIGNS
9-2008 - 5-2010
IT Specialist at Anderson, Crenshaw & Associates
3-2006 - 6-2008
Sr. PC Technician at Hovensa
4-2005 - 3-2006
Lead PC Technician / Project Manager at Consortium of Business Consultants
10-2004 - 4-2005
PC Technician at TXU
5-2004 - 10-2004
PC Technician at Alternative Resources Corporation
4-2002 - 3-2004
Test Engineer at Nokia Mobile Phones
Education
1998 - 2004
Education details unavailable from Southern Methodist University
1999 - 1999
Education details unavailable from The University of Texas at El Paso
More Information
Social Presence :
Prographics :
Exp : 23
Location : Sachse, Texas, United States
Job Level : Mid-senior
Designation : Director of IT Service Desk & Customer Support at Mays Home Care
