Matthew Lumley

Enthusiast
DISC Type : i

Sales and Customer Experience Director at Patagonia

Bellbrae, Victoria, Australia

Overview

Matthew has no verified overview

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Matthew has no verified topics they care about

Media Appearances

Matthew has no verified media appearances

Work History

8-2024
Sales and Customer Experience Director at Patagonia
7-2020 - 8-2024
Merchandise Director ANZ at Patagonia at Patagonia
10-2014 - 7-2020
Merchandise Manager ANZ at Patagonia
12-2013 - 10-2014
Key Account Manager at Icebreaker
3-2013 - 11-2013
Product Manager Footwear / Moutainwear at Rip Curl

Education

2008 - 2009
Marketing from Gordon Tafe
1996 - 2000
Education details unavailable from Grovedale Secondary College

More Information

Social Presence :

Prographics :

Exp : 25 Location : Bellbrae, Victoria, Australia Job Level : Mid-senior Designation : Sales and Customer Experience Director at Patagonia
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Give them the opportunity to lead the conversation where possible
  • Ask them how their day is going or exchange some other pleasantries
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Matthew

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Matthew take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Matthew

Personality Compatibility


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