Matthew Sweeney

Energizer
DISC Type : I

Senior Director, Customer Success at Vercel

London, England, United Kingdom

Overview

Matthew Sweeney is the Senior Director of Customer Success at Vercel, where he focuses on delivering exceptional customer experiences at a global scale. He is a key design partner in developing AI-first support solutions tailored to handle complex developer-focused issues and has successfully scaled his team.

His professional bio reveals a dynamic personality, describing himself as a "Lover of chaos, solver of problems, first on the dancefloor. " This suggests he is energetic and thrives in challenging, fast-paced environments, bringing a sense of reliability and creative problem-solving to his work.

He spearheaded the adoption of AI for customer support at Vercel, boosting the automated case resolution rate from 30% to over 70%.

Personality Overview

Relationship Oriented

Big Picture Person

Full Of Energy

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

AI in Customer Support
He is an early design partner for AI support solutions and has spoken about using AI to significantly increase automated case resolutions at Vercel.
Scaling CX Teams
His role emphasizes delivering customer experience "globally, through hyperscale, " and he has experience building and expanding technical teams.
Developer Experience
His work involves solving issues with "complex developer context" at Vercel, a platform built for professional web developers.

Media Appearances

Matthew has no verified media appearances

Work History

11-2023
Senior Director, Customer Success at Vercel
2-2021 - 10-2023
Director, Customer Success at Vercel
9-2019 - 2-2021
Head of Customer Success at Vercel

Education

Matthew has no verified education history

More Information

Social Presence :

Prographics :

Exp : 6 Location : London, England, United Kingdom Job Level : Senior Designation : Senior Director, Customer Success at Vercel
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Matthew

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Matthew take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Matthew

Personality Compatibility


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