Matthew Wills

Energizer
DISC Type : I

Head of Information Technology Operations at Clarks

Melksham, England, United Kingdom

Overview

Matthew Wills is the Head of IT Operations at Clarks, where he leads the teams responsible for the reliability and performance of global business systems. An alumnus of Lancaster University with a BEng, he is an experienced leader in ITIL service management. People who have worked with him often describe him as inspirational, astute, and a progressive leader.

Personality Overview

Full Of Energy

Informal

Believer

They are really good at seeing what the long-term impacts of their decisions could be.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

DevOps & Agile Adoption
Described as a "DevOps evangelist, " he has a history of leading the adoption of Agile and DevOps methodologies to deliver significant service improvements in his previous roles.
IT Operations Leadership
His current role focuses on ensuring the reliability, performance, and security of retail and end-to-end business systems for a major global brand.
Team Empowerment
Praised for his inclusive management style, he focuses on empowering and encouraging his teams to deliver significant improvements and achieve their best work.

Media Appearances

Clarks Partners with WISHWORKS to Modernise Warehouse Management System as Part of Global IT Transformation Strategy. Featured in Retail IT Connect (WBR Research)

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Computeraid measures up for Clarks. Featured in Computing.co.uk

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Shoe shop Clarks finds the perfect fit with MACH Alliance tools. Featured in Diginomica

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Work History

4-2026
Head of Information Technology Operations at Clarks
2-2025 - 4-2026
IT Service Manager at Clarks
11-2022 - 7-2025
Release and Environment Manager at Clarks
3-2022 - 11-2022
Release Manager at Legal & General
1-2021 - 3-2022
Environment Manager at Dyson

Education

1993 - 1996
BEng from Lancaster University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Melksham, England, United Kingdom Job Level : Mid-senior Designation : Head of Information Technology Operations at Clarks
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Do some small talk, ask them how things are going on their side
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Matthew

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Matthew take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Matthew

Personality Compatibility


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