Matthew Ziegler, MBA

Inspirer
DISC Type : di

Director Of Customer Service North America at Travelzoo

Greater Chicago Area, United States

Overview

Matthew is a high-energy customer service executive with over 15 years of leadership experience at companies like Travelzoo, Wolters Kluwer, and PayPal. He holds an MBA from Baker University and specializes in e-commerce, process improvement, and team leadership, with strong negotiation and problem-solving skills.

While his profile is primarily professional, his social media engagement suggests a positive outlook and an encouragement for others to “live your best life. ” Based on his Kansas education, he may have an interest in local and collegiate sports teams.

Unique fact: In 2021, Matthew received the Presidents Club award at Travelzoo, an honor given by the sales team to a single operations team member.

Personality Overview

Confident & Optimistic

Fast Adopter

Decisive

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Client Success
He created and currently oversees the Client Success Program at Travelzoo, partnering directly with sales leaders to enhance service for members and clients.
Operational Leadership
He has extensive experience managing call center and subscription operations, focusing on process improvement, quality control, and team motivation in high-pressure environments.
Team Development
His background includes redefining hiring processes to identify higher quality candidates, decreasing ramp-up time, and increasing new hire production at previous companies.

Media Appearances

Matthew has no verified media appearances

Work History

10-2017
Director Of Customer Service North America at Travelzoo
7-2015 - 9-2017
Customer Service Operations Manager at Wolters Kluwer Tax & Accounting US
9-2012 - 7-2015
Customer Service Operations Supervisor at Brunswick Corporation
11-2009 - 5-2012
Lead Supervisor Customer Service Operations at PayPal
5-2008 - 4-2009
Account Manager at C & A Industries - Aureus Medical

Education

2002 - 2004
MBA from Baker University
1995 - 1999
BGS from The University of Kansas

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director Of Customer Service North America at Travelzoo
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Matthew

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Matthew take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Matthew

Personality Compatibility


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