Matthew Ziegler, MBA in

Matthew Ziegler, MBA

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Director Of Customer Service North America at Travelzoo
📍 Greater Chicago Area, United States

Matthew is a high-energy customer service executive with over 15 years of leadership experience at companies like Travelzoo, Wolters Kluwer, and PayPal. He holds an MBA from Baker University and specializes in e-commerce, process improvement, and team leadership, with strong negotiation and problem-solving skills.

While his profile is primarily professional, his social media engagement suggests a positive outlook and an encouragement for others to “live your best life. ” Based on his Kansas education, he may have an interest in local and collegiate sports teams.

Unique fact: In 2021, Matthew received the Presidents Club award at Travelzoo, an honor given by the sales team to a single operations team member.

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Experience
16 Years
Current Role
Director Of Customer Service North America
Job Level
Mid-senior
Location
Greater Chicago Area, United States
Personality Overview

How Matthew shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Matthew cares about

Client Success
He created and currently oversees the Client Success Program at Travelzoo, partnering directly with sales leaders to enhance service for members and clients.
Operational Leadership
He has extensive experience managing call center and subscription operations, focusing on process improvement, quality control, and team motivation in high-pressure environments.
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Career

Work history

10-2017
Director Of Customer Service North America
Travelzoo
7-2015 - 9-2017
Customer Service Operations Manager
Wolters Kluwer Tax & Accounting US
9-2012 - 7-2015
Customer Service Operations Supervisor
Brunswick Corporation
11-2009 - 5-2012
Lead Supervisor Customer Service Operations
PayPal
5-2008 - 4-2009
Account Manager
C & A Industries - Aureus Medical
In the press

Media appearances

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Education
2002 - 2004
MBA
Baker University
1995 - 1999
BGS
The University of Kansas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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