Mauricio Ramírez Cárdenas

Critic
DISC Type : C

Operations Manager at Puntos Colombia

Medellín Metropolitan Area, Colombia

Overview

Mauricio is a seasoned Operations Manager at Puntos Colombia, leveraging his MBA from Universidad EAN and extensive expertise in customer service, marketing, and channel management. He is a systems engineer dedicated to enhancing customer experience through process improvement, retention strategies, and team leadership, with a background that includes roles at Telefónica and Azteca Comunicaciones.

He shows a strong commitment to fostering a positive team culture, publicly celebrating his colleagues contributions and tenacity. Mauricio is proactive about professional development, recently earning certifications in Digital Transformation and Artificial Intelligence from Google, demonstrating a keen interest in applying new technologies to drive productivity and operational excellence.

Unique fact: Mauricio is a Certified Customer Service Leader (CCSL), underscoring his specialized expertise in building and managing high-quality service operations.

Personality Overview

Objective Thinker

Negotiator

ROI Driven

They like to do things independently and don’t look for support from others.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

Customer Experience
His career is centered on customer management, service delivery, and loyalty, showing a deep focus on the end-to-end customer journey.
AI & Productivity
Recently obtained a Google certification in "Artificial Intelligence and Productivity, " signaling a direct interest in applying AI to improve business processes.
Digital Transformation
Holds a certification in Digital Transformation, reflecting his commitment to modernizing business operations and leveraging technology for process improvement.

Media Appearances

Mauricio has no verified media appearances

Work History

10-2018
Operations Manager at Puntos Colombia
5-2012 - 8-2018
Director de Servicio al Cliente at Azteca Comunicaciones Colombia
4-2012 - 5-2012
Gerente Central Gestión de Operaciones Telmex at Outsourcing S.A Oficial
5-2011 - 4-2012
Profesional de Marketing de Equipos y SVAs at Telefónica Movistar Colombia
10-2009 - 4-2011
Profesional de Modelo de Atención y Retención at Telefonica Telecom

Education

2006 - 2006
Seminario Desarrollo de Capacidades Estratégicas Gerenciales from Universidad Nacional de Colombia
2016 - 2019
Master of Business Administration (MBA) from Universidad EAN

More Information

Social Presence :

Prographics :

Exp : 18 Location : Medellín Metropolitan Area, Colombia Job Level : Middle Designation : Operations Manager at Puntos Colombia
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Insights For Selling To Mauricio

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t rush them till they have clearly gotten all the necessary information
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mauricio is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Mauricio

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Mauricio move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Mauricio take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Mauricio

Personality Compatibility


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