Mauricio Ramírez Cárdenas
Login to view DISC.Mauricio is a seasoned Operations Manager at Puntos Colombia, leveraging his MBA from Universidad EAN and extensive expertise in customer service, marketing, and channel management. He is a systems engineer dedicated to enhancing customer experience through process improvement, retention strategies, and team leadership, with a background that includes roles at Telefónica and Azteca Comunicaciones.
He shows a strong commitment to fostering a positive team culture, publicly celebrating his colleagues contributions and tenacity. Mauricio is proactive about professional development, recently earning certifications in Digital Transformation and Artificial Intelligence from Google, demonstrating a keen interest in applying new technologies to drive productivity and operational excellence.
Unique fact: Mauricio is a Certified Customer Service Leader (CCSL), underscoring his specialized expertise in building and managing high-quality service operations.
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