Mauro Gallini Ciotto

Critic
DISC Type : C

Gerente Sr. de Relacionamento com Cliente & Novos Negócios / Revenue Ancillary at Bold Hospitality Company

São Paulo, São Paulo, Brazil

Overview

Mauro is a senior manager at Bold Hospitality Company, overseeing customer experience and new business development for Outback Steakhouse Brasil. His expertise in strategic planning and revenue growth is built on experience across the hospitality, logistics, and airline industries. He holds an MBA from FIPE and completed an executive development program at Fundação Dom Cabral.

Mauro is passionate about mentoring the next generation of professionals, recently participating in mentorship panels and giving lectures on CX and 2026 trends to marketing students at ESPM, a top Brazilian university.

His team at Outback Steakhouse Brasil won first place for excellence in restaurants at the 2025 NPS Experience Awards.

Personality Overview

ROI Driven

Precise

Negotiator

They prefer to analyze logically and value objective facts over emotions.  They don’t appreciate bells and whistles unless backed by data. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Experience
He leads CX at Bold Hospitality, frequently speaks on the topic, mentors students, and his team won a 2025 NPS award for excellence in customer service.
Hospitality Management
He recently presented Outback's hospitality model to the Brazilian Institute of Business Hospitality (IBHE) and leads initiatives that result in national awards for restaurant excellence.
New Business Growth
His current and past roles at companies like LATAM Airlines and Grupo JCA consistently focus on developing new business, expanding commercial channels, and driving revenue.

Media Appearances

Mauro has no verified media appearances

Work History

6-2021
Gerente Sr. de Relacionamento com Cliente & Novos Negócios / Revenue Ancillary at Bold Hospitality Company
10-2020 - 6-2021
CO-Founder & Head of Growth at Uncargo logistica
4-2020 - 6-2021
Head of Growth at Unlog
5-2019 - 3-2020
Gerente Sr. Negócios, Comercial, Canais & Serviços at Grupo JCA
1-2017 - 5-2019
Head Sr - Canais Franquias, Novos Negócios e Growth, Projetos & Inovação, Comunicação & Treinamento at LATAM Airlines

Education

10-2023 - 4-2024
PDE - Programa de Desenvolvimento de Executivos from Fundação Dom Cabral
2011 - 2012
Master of Business Administration (MBA) from Instituição de Ensino FIPE

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente Sr. de Relacionamento com Cliente & Novos Negócios / Revenue Ancillary at Bold Hospitality Company
URL has been copied!

Insights For Selling To Mauro

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be formal and objective, they will appreciate it more
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mauro is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Mauro

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Mauro move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Mauro take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Mauro

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.