Max Herbert

Supporter
DISC Type : s

Head of Customer Resolutions at Clear Business

United Kingdom

Overview

Max Herbert is the Head of Customer Resolutions at Clear Business, drawing on extensive experience in customer operations and team management from his time at British Gas Business and Ashfield District Council. He holds a Bachelors degree in Business Studies from the University of Derby, underscoring his long-standing focus on business operations and leadership.

Personality Overview

Social Proof Driven

Calm

Risk-averse

They usually go by the book, following all rules and procedures.  They are unlikely to become strong champions as they don't prefer pushing other people. Their motivation stems from the impact that their decisions can have on the organization.


Topics They Care About

Customer Resolutions
As the head of this function, he is actively building his department by hiring for his executive complaints team, making it a primary professional focus.
Talent Recruitment
Frequently posts about new job opportunities on his teams, indicating a strong focus on attracting and hiring new talent for customer service and operations roles.
Operational Excellence
He actively promotes opportunities within the Operational Excellence team, showing a clear interest in improving business processes and efficiency.

Media Appearances

Max has no verified media appearances

Work History

6-2021
Head of Customer Resolutions at Clear Business
7-2017 - 6-2021
Customer Operations Manager at British Gas Business
7-2015 - 7-2017
Operations Team Manager at British Gas Business
10-2013 - 7-2015
Operations Team Leader at Ashfield District Council
7-2011 - 10-2013
Team Leader at Direct Help & Advice

Education

2001 - 2004
Bachelor's degree from University of Derby

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Resolutions at Clear Business
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Insights For Selling To Max

During A Call Or A Meeting

DO's

  • Engage other key stakeholders on their side and leverage if they approve of your product
  • Show willingness to accommodating their needs or requests
  • Focus your pitch on the impact that you could help them have on their organization

DONT's

  • Avoid saying anything that sounds like a risky proposition
  • Don’t rush them to make quick decisions
  • Don’t don the salesperson avatar, be the friendly advisor instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Max is

  • Low risk, approval of other stakeholders and successful process-based evaluation are most important for them.
  • Will you ever get a clear answer from Max

  • They don’t say no very often, and can take you around in circles sometimes.

Insights For Deal Planning

    How fast (or slow) will Max move?

  • They do not like to rush, so they could be slow in making decisions.
  • Can Max take some risk or not?

  • They are risk-averse and like to make decisions that others support.

You And Max

Personality Compatibility


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