Meaghan DeCorpo

Visionary
DISC Type : Ds

Business Operations Manager at Synterex

Greater Boston, United States

Overview

Meaghan is a customer success professional who excels at building support organizations and fostering customer retention, having previously achieved a 109% net retention rate. She holds an MBA and is a Professional Scrum Master. Described by colleagues as an amazing, phenomenal, and empathetic leader, she has a proven history of enhancing customer experiences.

Outside of work, Meaghan is a self-proclaimed introvert who enjoys reading and spending time with her two dogs. She dedicates her time to community-building by serving as the Secretary on the Board of Directors for Workplace Ninjas US, a non-profit that connects professionals within the Microsoft community.

Interesting fact: She built an entire customer support department from the ground up at GlobaliD, creating all the tools and processes from scratch.

Personality Overview

Objective Evaluator

Goal-Oriented

Risk Tolerant

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Success
Her career is centered on customer satisfaction, having built support teams from scratch and implemented strategies that drove a 109% net retention rate in a prior role.
Community Building
She serves on the board of Workplace Ninjas US, a non-profit, and has expressed a strong belief in being interactive within user communities to understand their needs.
Startup Environments
She has over eight years of experience in the startup world and loves the opportunity to build foundational processes for customer support teams in growth-stage companies.

Media Appearances

Meaghan has no verified media appearances

Work History

3-2025
Business Operations Manager at Synterex
11-2024
Secretary Board of Directors at Workplace Ninjas US
12-2023 - 3-2025
Director of Customer Success & Support at Contracts 365
2-2023 - 10-2023
Manager, Customer Success and Retention, Embedded Analytics at insightsoftware
4-2021 - 11-2022
Manager, Customer Care at GlobaliD

Education

2010 - 2013
Master of Business Administration (M.B.A.) from Endicott College
2004 - 2008
Bachelors from Merrimack College

More Information

Social Presence :

Prographics :

Exp : 4 Location : Greater Boston, United States Job Level : Middle Designation : Business Operations Manager at Synterex
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Insights For Selling To Meaghan

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Focus on the results that your product produces, expect some strategic questions in return
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Meaghan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Meaghan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Meaghan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Meaghan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Meaghan

Personality Compatibility


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