Meaghan is a customer success professional who excels at building support organizations and fostering customer retention, having previously achieved a 109% net retention rate. She holds an MBA and is a Professional Scrum Master. Described by colleagues as an amazing, phenomenal, and empathetic leader, she has a proven history of enhancing customer experiences.
Outside of work, Meaghan is a self-proclaimed introvert who enjoys reading and spending time with her two dogs. She dedicates her time to community-building by serving as the Secretary on the Board of Directors for Workplace Ninjas US, a non-profit that connects professionals within the Microsoft community.
Interesting fact: She built an entire customer support department from the ground up at GlobaliD, creating all the tools and processes from scratch.
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