Meaghan DeCorpo in

Meaghan DeCorpo

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Business Operations Manager at Synterex
📍 Greater Boston, United States

Meaghan is a customer success professional who excels at building support organizations and fostering customer retention, having previously achieved a 109% net retention rate. She holds an MBA and is a Professional Scrum Master. Described by colleagues as an amazing, phenomenal, and empathetic leader, she has a proven history of enhancing customer experiences.

Outside of work, Meaghan is a self-proclaimed introvert who enjoys reading and spending time with her two dogs. She dedicates her time to community-building by serving as the Secretary on the Board of Directors for Workplace Ninjas US, a non-profit that connects professionals within the Microsoft community.

Interesting fact: She built an entire customer support department from the ground up at GlobaliD, creating all the tools and processes from scratch.

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Experience
4 Years
Current Role
Business Operations Manager
Job Level
Middle
Location
Greater Boston, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Meaghan cares about

Customer Success
Her career is centered on customer satisfaction, having built support teams from scratch and implemented strategies that drove a 109% net retention rate in a prior role.
Community Building
She serves on the board of Workplace Ninjas US, a non-profit, and has expressed a strong belief in being interactive within user communities to understand their needs.
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Career

Work history

3-2025
Business Operations Manager
Synterex
11-2024
Secretary Board of Directors
Workplace Ninjas US
12-2023 - 3-2025
Director of Customer Success & Support
Contracts 365
2-2023 - 10-2023
Manager, Customer Success and Retention, Embedded Analytics
insightsoftware
4-2021 - 11-2022
Manager, Customer Care
GlobaliD
In the press

Media appearances

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Education
2010 - 2013
Master of Business Administration (M.B.A.)
Endicott College
2004 - 2008
Bachelors
Merrimack College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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