Susan Forkos

Enthusiast
DISC Type : i

(CX) Customer Experience Manager II at RevolutionParts

Greater Phoenix Area, United States

Overview

Susan is a customer-centric professional with over seven years of experience in Customer Success, CRM, and lifecycle marketing for SaaS companies. A recent graduate from the University of Memphis with a degree in Marketing, she is described by colleagues as creative, diligent, and goal-oriented, with strong technical acumen.

She demonstrates a powerful commitment to personal and professional growth, underscored by her decision to take a career break to complete her degree. Her interests suggest a focus on the application of technology in major industries, and she has proactively taken courses on AI to broaden her expertise.

Susan returned to academia to complete her Bachelors degree in 2024 after establishing a successful career.

Personality Overview

Consensus Focused

Optimistic

Non-Confrontational

They prefer to build relationships rather than staying totally transactional.  They agree with others often, so exercise caution when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Customer Lifecycle
Specializes in turning strategy into execution across email, automation, and personalized journeys to improve customer retention and drive product adoption.
Data-Driven Marketing
Her background is in using performance insights and data to support segmentation, manage communications, and continuously optimize results.
Continuous Learning
She took a career break specifically to complete her Bachelor's degree in Marketing, demonstrating a strong commitment to formal education and self-improvement.

Media Appearances

Susan has no verified media appearances

Work History

10-2024 - 1-2025
(CX) Customer Experience Manager II at RevolutionParts
1-2024 - 9-2024
Personal goal pursuit at Career Break
10-2019 - 11-2023
Sr. Customer Success Manager (CSM) at Keap
Mid-Market Account Executive at ZipRecruiter
3-2015 - 6-2018
Customer Success Manager (CSM) at Spear Education

Education

Bachelor's degree from University of Memphis
Certificate: Digital Marketing Strategist from Digital Marketer

More Information

Social Presence :

Prographics :

Exp : 8 Location : Greater Phoenix Area, United States Job Level : Middle Designation : (CX) Customer Experience Manager II at RevolutionParts
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Insights For Selling To Susan

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible
  • Compliment them about their personality if you get a chance

DONT's

  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Susan is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Susan

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Susan move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Susan take some risk or not?

  • They can take some low-probability risks if needed.

You And Susan

Personality Compatibility


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