Susan Forkos in

Susan Forkos

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(CX) Customer Experience Manager II at RevolutionParts
📍 Greater Phoenix Area, United States

Susan is a customer-centric professional with over seven years of experience in Customer Success, CRM, and lifecycle marketing for SaaS companies. A recent graduate from the University of Memphis with a degree in Marketing, she is described by colleagues as creative, diligent, and goal-oriented, with strong technical acumen.

She demonstrates a powerful commitment to personal and professional growth, underscored by her decision to take a career break to complete her degree. Her interests suggest a focus on the application of technology in major industries, and she has proactively taken courses on AI to broaden her expertise.

Susan returned to academia to complete her Bachelors degree in 2024 after establishing a successful career.

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Experience
8 Years
Current Role
(CX) Customer Experience Manager II
Job Level
Middle
Location
Greater Phoenix Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Susan cares about

Customer Lifecycle
Specializes in turning strategy into execution across email, automation, and personalized journeys to improve customer retention and drive product adoption.
Data-Driven Marketing
Her background is in using performance insights and data to support segmentation, manage communications, and continuously optimize results.
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Career

Work history

10-2024 - 1-2025
(CX) Customer Experience Manager II
RevolutionParts
1-2024 - 9-2024
Personal goal pursuit
Career Break
10-2019 - 11-2023
Sr. Customer Success Manager (CSM)
Keap
Mid-Market Account Executive
ZipRecruiter
3-2015 - 6-2018
Customer Success Manager (CSM)
Spear Education
In the press

Media appearances

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Education
Bachelor's degree
University of Memphis
Certificate: Digital Marketing Strategist
Digital Marketer
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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