Mechelle Norton

Sharpshooter
DISC Type : DC

SAP Commerce Cloud Business Analyst at Johnson & Johnson

Livingston, New Jersey, United States

Overview

Mechelle Norton specializes in enterprise digital transformation for global manufacturing and pharmaceutical companies. With an MBA from RPIs Lally School of Management and multiple Salesforce certifications, she excels at optimizing B2B eCommerce and CRM platforms like SAP Commerce Cloud, having delivered over 50 new features in a previous role at Johnson & Johnson.

Beyond her technical expertise, Mechelle is deeply committed to community service. She has held leadership roles with the Girl Scouts Heart of New Jersey, managing a multi-million dollar program and earning an appreciation award for her outstanding contributions. She is also an active RPI alumna, serving as Communications Chair for the New Jersey chapter.

Unique fact: Mechelle is a recipient of the prestigious Alumni Key Award from Rensselaer Polytechnic Institute, recognizing her long-term service and support for the university.

Personality Overview

Rigorous & Demanding

ROI Driven

Thorough Evaluator

More than the product, they care about the impact of the product.  They are not always relationship oriented. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Enterprise B2B Platforms
Expert in transforming eCommerce and CRM operations for global pharma and manufacturing companies using SAP Commerce Cloud and Salesforce.
Salesforce Ecosystem
A certified Salesforce Administrator and Agentforce Specialist, she actively engages in the Trailblazer community to solve complex technical challenges.
Youth Empowerment
Managed a $7 million product program and received an award for outstanding service during her time as an Interim Director with the Girl Scouts Heart of New Jersey.

Media Appearances

Mechelle has no verified media appearances

Work History

7-2024 - 11-2024
SAP Commerce Cloud Business Analyst at Johnson & Johnson
5-2023 - 11-2023
Lead Business Analyst at Kenvue
8-2022 - 5-2023
Lead Business Analyst at Johnson & Johnson
6-2021 - 6-2022
Director of Product Programs, Interim at Girl Scouts Heart of New Jersey
1-2015 - 6-2015
Marketing Coordinator at Acorn Financial Services, Inc.

Education

Master of Business Administration - MBA from RPI Lally School of Management
Bachelor of Science - BS from Beloit College

More Information

Social Presence :

Prographics :

Exp : 28 Location : Livingston, New Jersey, United States Job Level : N/A Designation : SAP Commerce Cloud Business Analyst at Johnson & Johnson
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Insights For Selling To Mechelle

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being a storyteller and don’t try to oversell
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mechelle is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mechelle

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Mechelle move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Mechelle take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Mechelle

Personality Compatibility


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