Megan Williams, CCXP

Questioner
DISC Type : c

Assistant Director of Customer Experience (Small Business) at The Hartford

Greater Hartford, United States

Overview

Megan has no verified overview

Personality Overview

Systematic

Price-Sensitive

Value Seeker

They prefer to fully evaluate every situation.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Megan has no verified topics they care about

Media Appearances

Megan has no verified media appearances

Work History

5-2026
Assistant Director of Customer Experience (Small Business) at The Hartford
4-2024 - 5-2026
Director of Experience Management at Sunrise Senior Living
2-2021 - 4-2024
Principal CX Advisor- Financial Services at Medallia
1-2021 - 2-2021
Strategic Consultant at Empower Retirement
12-2015 - 1-2021
Customer Experience Consultant at MassMutual Financial Group

Education

1999 - 2003
Bachelor's degree from Baldwin-Wallace College

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Hartford, United States Job Level : Mid-senior Designation : Assistant Director of Customer Experience (Small Business) at The Hartford
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Insights For Selling To Megan

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Megan is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Megan

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Megan move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Megan take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Megan

Personality Compatibility


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