Melissa Chapman

Questioner
DISC Type : c

Client Development Team Lead - Central at World Wide Technology

Greater St. Louis, United States

Overview

Melissa is an experienced client development leader with a history of progressive roles in sales operations and client experience. Her career showcases a consistent upward trajectory, moving from onboarding specialist to team lead and director roles at companies like Abstrakt Marketing Group and World Wide Technology. She also holds a ServSafe certification.


Her ServSafe certification is an interesting and unique qualification for a client development professional.

Personality Overview

Price-Sensitive

Not Easily Convinced

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Client Development
Her current role is Client Development Team Lead, and she previously served as Director of Client Experience, highlighting a focus on the customer lifecycle.
Team Leadership
Has held multiple leadership positions, including Onboarding Team Manager and her current role as Client Development Team Lead.
Sales Operations
Previously worked as a Senior Sales Operations Manager, indicating a strong background in the operational side of sales processes.

Media Appearances

Melissa has no verified media appearances

Work History

4-2025
Client Development Team Lead - Central at World Wide Technology
1-2025 - 4-2025
Director of Client Experience at Abstrakt Marketing Group
11-2023 - 1-2025
Senior Sales Operations Manager at Abstrakt Marketing Group
4-2023 - 11-2023
Onboarding Team Manager at Sapper Consulting
1-2023 - 5-2023
Onboarding Specialist at Sapper Consulting

Education

2013 - 2015
N/A from Southern Illinois University Edwardsville
2009 - 2012
High School Diploma from Triad High School

More Information

Social Presence :

Prographics :

Exp : 13 Location : Greater St. Louis, United States Job Level : Mid-senior Designation : Client Development Team Lead - Central at World Wide Technology
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t try to be too friendly or informal with them
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Melissa

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Melissa take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Melissa

Personality Compatibility


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