Melissa Hankinson

Observer
DISC Type : ci

Chief Information Officer at University of Canberra

Canberra, Australian Capital Territory, Australia

Overview

As Chief Information Officer at the University of Canberra, Melissa Hankinson is an executive leader focused on human-centred digital transformation. She has extensive expertise in change management and continuous improvement within higher education, holding a Master of Management and a certification in GenAI for higher education leaders.

Melissa possesses a creative background in theatre and design, bringing a unique perspective to strategic transformation. She has worked as a designer for an opera production, where she was praised for her imagination and attention to detail, showcasing a passion for the arts alongside her technology career.

She has a background in the arts, having previously worked as a stage designer for an opera.

Personality Overview

Assertive

Curious

Value Driven

They are generally strong communicators and are not easy to convince.  They often ask many questions and rely heavily on information and documentation. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Human-Centred Leadership
Her entire professional headline and focus is on "human-centred digital leadership, " aiming to align technology with strategic objectives and foster digitally-enabled cultures.
Lean in Higher Education
She serves as Chair of the Lean in Higher Education Asia Pacific network and is a member of its global steering committee, actively promoting continuous improvement.
AI in Education
Recently earned a certification in "Strategic Foundations of GenAI for Higher Education Leaders, " indicating a focus on leveraging emerging technology for the university.

Media Appearances

Melissa has no verified media appearances

Work History

12-2024
Chief Information Officer at University of Canberra
9-2022 - 12-2024
Director Experience & Improvement at University of Canberra
5-2021
Director at UCX Ltd
1-2020 - 12-2023
Council Member at University of Canberra
3-2017 - 9-2022
Deputy Director, Quality & Service Improvement at University of Canberra

Education

Graduate Certificate in Tertiary Education (Quality Assurance) from University of Melbourne
Master of Management from University of Technology Sydney

More Information

Social Presence :

Prographics :

Exp : 14 Location : Canberra, Australian Capital Territory, Australia Job Level : Leadership Designation : Chief Information Officer at University of Canberra
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear proof that’, ‘data shows’ etc.
  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Melissa

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Melissa take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Melissa

Personality Compatibility


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