Melissa Malwitz in

Melissa Malwitz

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Global Sr. Director of Training & Quality at Teleperformance
📍 Milton, Florida, United States

Melissa is a BPO leader with over 20 years of experience, currently serving as the Global Sr. Director of Training & Quality at Teleperformance. She earned her Bachelor of Science from DeVry University and is recognized for people development and risk mitigation. Colleagues describe her as energetic, strategic-thinking, and passionate.

She is passionate about investing in people and fostering a fun, inclusive, and professional culture where teams can thrive. Her incomplete Bachelors of Fine Arts degree from Auburn University at Montgomery suggests a potential appreciation for the arts and creative expression outside of her corporate role.

Unique fact: While at Sitel, she successfully turned around 9 high-risk client accounts within 90 days each, achieving a 100% success rate.

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Experience
22 Years
Current Role
Global Sr. Director of Training & Quality
Job Level
Senior
Location
Milton, Florida, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Melissa cares about

Leadership Development
Her career focuses on investing in people, developing leaders, and managing large training teams to foster growth and exceed business goals.
Positive Corporate Culture
Expresses a passion for creating fun, inclusive, and professional environments where people feel valued and are motivated to grow with the company.
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Career

Work history

5-2023
Global Sr. Director of Training & Quality
Teleperformance
5-2021 - 5-2023
Sr Director of Training, North America & Near Shore
VXI Global Solutions, LLC
5-2020 - 5-2021
Site Director Apprentice
Sitel
1-2020 - 5-2020
Operational Excellence Leader
Sitel
10-2017 - 1-2020
Senior Leadership Development Program Manager
Sitel
In the press

Media appearances

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Education
2019 - 2021
Bachelor of Science - BS
DeVry University
2001 - 2004
Incomplete Bachelor's of Fine Arts
Auburn University at Montgomery
1999 - 2001
Associate of Arts (A.A.)
LBW Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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