Melissa is a BPO leader with over 20 years of experience, currently serving as the Global Sr. Director of Training & Quality at Teleperformance. She earned her Bachelor of Science from DeVry University and is recognized for people development and risk mitigation. Colleagues describe her as energetic, strategic-thinking, and passionate.
She is passionate about investing in people and fostering a fun, inclusive, and professional culture where teams can thrive. Her incomplete Bachelors of Fine Arts degree from Auburn University at Montgomery suggests a potential appreciation for the arts and creative expression outside of her corporate role.
Unique fact: While at Sitel, she successfully turned around 9 high-risk client accounts within 90 days each, achieving a 100% success rate.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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