Melissa Mays, PharmD, MHA

Examiner
DISC Type : cs

Director at SSM Health Saint Louis University Hospital

Wentzville, Missouri, United States

Overview

Melissa Mays is the Director of Pharmacy at SSM Health Saint Louis University Hospital, leveraging extensive expertise in pharmacy operations, strategic planning, and medication safety. She earned her Doctor of Pharmacy from the University of Health Sciences and Pharmacy in St. Louis and a Masters degree from Webster University.

She is a passionate advocate for the advancement of pharmacy practice and is actively involved in legislative support. Her interests extend to major healthcare organizations, including UnitedHealth Group and Cigna Healthcare, indicating a focus on the broader industry landscape.

Melissa actively encourages legislative action, supporting specific Missouri bills like HB 840 to improve pharmacy practices.

Personality Overview

Process Oriented

Tough To Convince

Late Adopter

Being observant comes to them naturally.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Pharmacy Advocacy
Actively supports legislation like Missouri's HB 840 and SB 45 to advance the pharmacy profession, as evidenced by her calls to action for support.
Healthcare Operations
As a director, her skills focus on strategic and operational planning, financial performance, and overall operations management within a large hospital setting.
Medication Safety
Her role and listed skills highlight a primary focus on medication safety, quality metrics, and adherence to U. S. Pharmacopeia (USP) standards.

Media Appearances

Melissa has no verified media appearances

Work History

Director at SSM Health Saint Louis University Hospital

Education

8-2005 - 5-2011
Doctor of Pharmacy - PharmD from University of Health Sciences and Pharmacy in St. Louis
1-2019 - 12-2021
Master's degree from Webster University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Wentzville, Missouri, United States Job Level : Mid-senior Designation : Director at SSM Health Saint Louis University Hospital
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Melissa

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Melissa take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Melissa

Personality Compatibility


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