Melissa Rix, GLP, CLSSYB

Initiator
DISC Type : Di

Manager, Field Sales | Heartland at Southwest Airlines

Greater Chicago Area, United States

Overview

Melissa Rix is a Manager of Field Sales at Southwest Business with over 20 years of experience. She leads a team across the Midwest, focusing on revenue growth, strategic planning, and customer relationships. A certified Global Leadership Professional from The Wharton School, colleagues describe her as professional, dedicated, and positive.

Melissa is passionate about creating meaningful partnerships and driving value for customers. This extends to her role as Co-Chair of the Sustainability Champion Team for Southwest Business, reflecting a deep commitment to innovative and responsible business practices that positively impact the industry and community.

Unique fact: Melissa previously served as the 1st Vice President for the Chicago Business Travel Association, the largest local chapter of the Global Business Travel Association.

Personality Overview

Confident

Impact-Oriented

Friendly Challenger

They don’t mind taking a stand if they believe in something.  They usually prefer to drive the conversation. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Servant Leadership
Melissa self-identifies as a "Servant Leader" in her professional headline and focuses on inspiring and empowering her sales team at Southwest Business.
Corporate Sustainability
She serves as the Co-Chair of the Sustainability Champion Team for Southwest Business and was previously on a sustainability task force, indicating a strong professional focus.
Business Travel
With a long career at Southwest and Marriott, plus her past leadership role at the Chicago Business Travel Association, she is an expert in this sector.

Media Appearances

Melissa has no verified media appearances

Work History

8-2022
Manager, Field Sales | Heartland at Southwest Airlines
7-2019 - 10-2022
Global Account Manager at Southwest Airlines
6-2017 - 7-2019
National Account Manager, Midwest at Southwest Airlines
4-2013 - 6-2017
Account Director, Business Travel at Marriott International- Westin Michigan Avenue (Formerly Starwood Hotels and Resorts)
11-2012 - 12-2016
1st Vice President at Chicago Business Travel Association

Education

2001 - 2006
Bachelor of Arts from Michigan State University
2013 - 2013
GBTA Academy - Global Leadership Professional from The Wharton School

More Information

Social Presence :

Prographics :

Exp : 15 Location : Greater Chicago Area, United States Job Level : Middle Designation : Manager, Field Sales | Heartland at Southwest Airlines
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Acknowledge their status and position during the conversation
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Melissa

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Melissa take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Melissa

Personality Compatibility


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