Melissa Zaino, CCXP
Login to view DISC.Melissa is a customer experience (CX) executive and consultant with a background directing CX and care for over 250 locations at Bath Fitter. A Concordia University graduate, she leverages her CXPA certification and advanced certificates in AI and product strategy to enhance brand loyalty and drive customer-centric innovation.
Melissa is deeply committed to community and professional development, serving on the Board of Directors for the non-profit Literacy Unlimited. She is also an active council member for the Customer Experience Professionals Association (CXPA) at both the Quebec and Canada levels, fostering collaboration among industry peers.
She focuses on combining AI insights with human intelligence to elevate the customer journey.
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